I'm looking for a customer service or e-commerce support role where I can use my experience in email, and chat support to help customers. I value a positive work environment, opportunities to learn and grow, and a team that supports professional development. I'm open to full-time remote or onsite opportunities and have flexible salary expectations based on the role and responsibilities.
Looking for a job
Jessica Gem Cardeño
@jgzoleta
Customer Support Representative with 3+ years delivering accurate solutions, reservations, and technical troubleshooting to boost satisfaction.
PhilippinesWhat I'm looking for
I have over 3 years of customer service experience in the BPO industry, handling calls, emails, and chat support. I was promoted to Subject Matter Expert (SME) because of my strong performance and teamwork. I'm interested in e-commerce and enjoy helping customers, learning new skills, and working in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
FR
Hotel Reservation
Freelance
Mar 2025 - Jul 2025 (4 months)
Provided personalized hotel booking assistance by identifying guest preferences and recommending suitable accommodations. Managed reservations accurately and upsold room options to improve guest experiences in a remote setting.
Education
Degrees, certifications, and relevant coursework
SS
Senior High School
Senior High School, Accountancy, Business, and Management
Completed Senior High School with a focus on Accountancy, Business, and Management, graduating on July 8, 2020.
SM
Senior High School (Accountancy, Business, and Management)
Senior High School Diploma, Accountancy, Business, and Management
Graduated from senior high school with a focus on Accountancy, Business, and Management in July 2020.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
30k-100k USD
Job categories
Virtual AssistantVirtual AssistantTechnical Support RepresentativeTravel ConsultantHotel Reservation AgentCustomer Support RepresentativeCustomer Service RepresentativeCustomer Care RepresentativeCustomer Support AgentCustomer Technical Support RepresentativeCustomer SupportCustomer Services RepresentativeCustomer RepresentativeClient Support RepresentativeUser Support RepresentativeSupport RepresentativeCustomer Service
Skills
RemoteCRMSalesforceCiscoNICE CXOneMS OfficeMS ExcelMS WordMS TeamsMS Office SuiteCustomer SupportTroubleshootingTechnical Problem SolvingOrder ProcessingOrder EntryReservation ManagementTravel ManagementBooking ModificationsCancellationsUpsellingDigital Coupon SupportStrategic PlanningProcess ImprovementProblem SolvingCommunication SkillsEmpathyMicrosoft ExcelMicrosoft Office SuiteCRM SystemsEnhanceGmailCustomer Support Toolsinquiry handlingOnline Order SupportDigital Coupons & DiscountsCustomer Relationship Management
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