Open to opportunities

Elisah Capelo

@elisahcapelo

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Aspiring Virtual Assistant with experience as a Customer Service Representative.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive and dynamic environment, with opportunities for growth and learning.

I am an aspiring Virtual Assistant with a solid background in customer service, mentorship, and travel coordination. My experience as a Customer Service Representative at WONDERSCorp. and IGT Solutions has equipped me with excellent communication skills and a keen ability to manage time effectively. I pride myself on delivering customized solutions to clients, ensuring their needs are met with precision and care.

During my tenure, I consistently achieved call handling targets and adapted my approach to meet the unique needs of each customer. My role as a mentor allowed me to guide trainees through the intricacies of customer service, helping them navigate systems and develop their skills. I am detail-oriented and proficient in managing reservations and inquiries, ensuring a seamless experience for clients.

Experience

Work history, roles, and key accomplishments

Mentor

World Citi Colleges

Mar 2022 - Jan 2024 (1 year 10 months)

Assisted trainees in navigating the POS system, produced progress reports, and adapted mentoring techniques to maximize trainee success.

Mentoring Training Progress Reports

Travel Associate - CSR/Email Support

IGT Solutions

Jul 2023 - Sep 2023 (2 months)

Handled customer inquiries and processed hotel bookings via phone and email, ensuring exceptional service standards and coordinating with hotels for reservations.

Customer Support Email Communication

Customer Service Representative

WONDERSCorp.

Jan 2018 - Jan 2020 (1 year 11 months)

Worked efficiently to achieve call handling targets, followed communication protocols to take customer orders, and adapted to individual trainee needs for mentoring.

Customer Service Communication Skills Time Management Mentoring

Education

Degrees, certifications, and relevant coursework

World Citi Colleges

Bachelor of Science, Tourism

2018 - 2020

Bachelor of Science in Tourism. Worked with exceptional efficiency to consistently achieve call management handling timeframe targets. Accurately followed communication spiels to efficiently take customers' orders.

Angono Private High School

Junior-Senior High School, Accounting, Business, and Management

2012 - 2018

Completed Junior-Senior High School with a focus on Accounting, Business, and Management. Assisted trainees to navigate the POS system and produced daily detailed progress reports on trainees to measure their success.