Regina Kirwa
@reginakirwa
IT & Business Consultant with strong customer service and technical skills.
KenyaWhat I'm looking for
I am a dedicated professional with a B.Sc. in Business Information Technology from Strathmore University, where I graduated with second class honors, upper division. My career has been focused on developing my skills in IT and business consulting, with a strong emphasis on customer service and technical support.
Currently, I work as a Medical Interpreter for Future Group Translation Services, where I leverage my bilingual skills in English and Swahili to facilitate effective communication. My previous roles include working as a Search Engine Evaluator at Lionbridge Technologies and as a Junior IT Engineer at Millward Brown EA Ltd, where I honed my technical skills and gained valuable experience in customer care and IT operations.
With a passion for continuous learning and professional development, I am eager to contribute my expertise in a dynamic and fast-paced workplace, where I can further cultivate my skills and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Medical Interpreter
Future Group Translation Services
May 2025 - Present (1 month)
Provided medical interpretation services, facilitating communication between English and Swahili speakers in healthcare settings. Ensured accurate and culturally sensitive translation of medical information.
IT & Business Consultant
Freelancer
Oct 2015 - Present (9 years 8 months)
Offered IT and business consulting services to various clients, addressing their technology and operational needs. Developed solutions to improve efficiency and achieve business objectives.
Search Engine Evaluator/Rater
Lionbridge Technologies
Oct 2015 - Jul 2016 (9 months)
Evaluated and rated search engine results to improve their accuracy and relevance. Applied critical thinking to assess content quality and user experience.
Junior IT Engineer
Millward Brown EA Ltd
Oct 2014 - May 2015 (7 months)
Supported IT operations and infrastructure as a Junior IT Engineer. Assisted with system maintenance, troubleshooting, and user support.
Customer Care Associate
Bridge International Academies
May 2015 - Sep 2015 (4 months)
Provided customer care support, addressing inquiries and resolving issues for academy stakeholders. Maintained high levels of customer satisfaction through effective communication.
Education
Degrees, certifications, and relevant coursework
SUStrathmore University
B.Sc. In Business Information Technology, Business Information Technology
Grade: Second class honors, Upper division
Completed a Bachelor of Science in Business Information Technology, graduating with Second Class Honors, Upper Division. Gained comprehensive knowledge in IT and business applications.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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