Margaret MureithiMM
Open to opportunities

Margaret Mureithi

@margaretmureithi

Dynamic and experienced Swahili/English interpreter

Kenya

What I'm looking for

Seeking a challenging role that utilizes my interpretation skills, leadership abilities, and customer service expertise to drive process improvements and enhance customer satisfaction.

As a seasoned Swahili/English interpreter with over 10 years of experience in customer service and communication, I have honed my skills in consecutive interpretation, ensuring clarity and understanding in various settings. My commitment to professionalism, confidentiality, and cultural sensitivity has earned me a reputation for managing high-stakes conversations and enhancing customer satisfaction.

Throughout my career, I have demonstrated exceptional conflict resolution abilities, analytical skills, and the ability to work under pressure. My experience in training and supervising teams has allowed me to develop strong leadership skills, and I am confident in my ability to drive process improvements and operational efficiency.

I am a skilled communicator with a strong technical proficiency in remote interpretation infrastructure. I am adaptable, able to handle high-pressure situations with professionalism, and committed to delivering exceptional customer service.

Experience

Work history, roles, and key accomplishments

CL

Trainer & Team Leader

Call Center International Kenya Ltd

Jan 2020 - Aug 2022 (2 years 7 months)

Trained and supervised a team of 75 representatives, ensuring exceptional customer service delivery.

C(

Back-Office Support

Carepay Limited (M-Tiba)

Aug 2017 - Jan 2020 (2 years 5 months)

Managed customer complaints and provided effective solutions, achieving high customer satisfaction rates.

W(

Content and Social Manager

Webtribe Limited (Jambopay)

Nov 2015 - Aug 2017 (1 year 9 months)

Increased social media engagement and crafted engaging content for successful campaigns.

ML

Customer Service Representative

Multichoice Kenya Limited

Jan 2013 - Nov 2015 (2 years 10 months)

Achieved a 98% satisfaction rate by efficiently resolving customer inquiries through various channels.

KC

Hospital Receptionist

Kileleshwa Medical Center

Jan 2010 - Jan 2013 (3 years)

Scheduled patient appointments and maintained accurate patient information, ensuring a seamless experience.

Education

Degrees, certifications, and relevant coursework

Margaret hasn't added their education

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Tech stack

Software and tools used professionally

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Margaret Mureithi - Trainer & Team Leader - Call Center International Kenya Ltd | Himalayas