Margaret Mureithi
@margaretmureithi
Dynamic and experienced Swahili/English interpreter
What I'm looking for
As a seasoned Swahili/English interpreter with over 10 years of experience in customer service and communication, I have honed my skills in consecutive interpretation, ensuring clarity and understanding in various settings. My commitment to professionalism, confidentiality, and cultural sensitivity has earned me a reputation for managing high-stakes conversations and enhancing customer satisfaction.
Throughout my career, I have demonstrated exceptional conflict resolution abilities, analytical skills, and the ability to work under pressure. My experience in training and supervising teams has allowed me to develop strong leadership skills, and I am confident in my ability to drive process improvements and operational efficiency.
I am a skilled communicator with a strong technical proficiency in remote interpretation infrastructure. I am adaptable, able to handle high-pressure situations with professionalism, and committed to delivering exceptional customer service.
Experience
Work history, roles, and key accomplishments
Trainer & Team Leader
Call Center International Kenya Ltd
Jan 2020 - Aug 2022 (2 years 7 months)
Trained and supervised a team of 75 representatives, ensuring exceptional customer service delivery.
Back-Office Support
Carepay Limited (M-Tiba)
Aug 2017 - Jan 2020 (2 years 5 months)
Managed customer complaints and provided effective solutions, achieving high customer satisfaction rates.
Content and Social Manager
Webtribe Limited (Jambopay)
Nov 2015 - Aug 2017 (1 year 9 months)
Increased social media engagement and crafted engaging content for successful campaigns.
Customer Service Representative
Multichoice Kenya Limited
Jan 2013 - Nov 2015 (2 years 10 months)
Achieved a 98% satisfaction rate by efficiently resolving customer inquiries through various channels.
Hospital Receptionist
Kileleshwa Medical Center
Jan 2010 - Jan 2013 (3 years)
Scheduled patient appointments and maintained accurate patient information, ensuring a seamless experience.
Education
Degrees, certifications, and relevant coursework
Margaret hasn't added their education
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Location
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Portfolio
margaretmureithi.framer.website/pageSocial media
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