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@annekhasandi
Proactive Customer Support Representative with translation expertise.
I am a proactive Customer Support Representative with a strong track record of exceeding expectations and delivering exceptional service. With experience in high-volume call environments, I have honed my ability to provide technical solutions and build sustainable customer relationships. My dedication to customer satisfaction is reflected in my 5-star ratings across various communication channels.
In addition to my customer support role, I have extensive experience as a freelance translator, where I translated documents from English to Swahili and proofread numerous pages daily. My ability to engage with customers and guide them through the translation process has allowed me to build lasting relationships and ensure high-quality outcomes. I am passionate about using my linguistic skills to bridge communication gaps and enhance customer experiences.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Greenspoon Kenya
Jan 2023 - Present (2 years 10 months)
As a Customer Support Representative, I managed an average of 100 calls daily, exceeding performance quotas. I provided technical solutions, trained new staff, and maintained a high customer satisfaction rating through effective communication and problem-solving.
Mars Translation, Pro-Z, Translation Directory
Jan 2021 - Jan 2024 (3 years)
As a Freelance Translator, I proofread and translated documents from English to Swahili, engaged with clients to guide them through the translation process, and built translation memory to enhance efficiency.
Document Translation and Interpretation Services Kenya
Jan 2020 - Jan 2021 (1 year)
In this role, I provided translation services while also supporting customers through the translation process. I ensured quality by proofreading documents and maintained strong relationships with clients.
Language School of Kenya
Nov 2019 - Jan 2020 (2 months)
As an Office Administrator, I managed clerical duties and customer inquiries. I assisted international students with visa applications and provided translation services for official documents.
Reelforge Media Monitoring & Intelligence
Oct 2017 - Aug 2018 (10 months)
In my role as a Media Analyst, I translated and edited documents, conducted media analysis, and prepared detailed reports on various topics, ensuring high-quality research and collaboration with stakeholders.
Goldcrest Entertainment
Sep 2016 - Apr 2017 (7 months)
As a Linguist, I translated documents and provided voice recordings in English, French, and Swahili. My role involved proofreading and ensuring the accuracy of translations.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Linguistics and Communications
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