Open to opportunities

Rebecca User

@rebeccauser

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Customer service professional with strong problem-solving and communication skills.

United States

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What I'm looking for

I am seeking a role that values customer satisfaction and offers growth opportunities.

As a dedicated customer service professional, I have honed my skills in delivering exceptional service across various roles, including my recent position as a Car Rental Representative. My experience has equipped me with the ability to address customer inquiries effectively, resolve complaints, and maintain high satisfaction rates in a fast-paced environment. I pride myself on building consultative relationships with clients, ensuring their needs are met with tailored solutions.

My background also includes roles in front desk reception and retail, where I developed strong organizational skills and the ability to multitask efficiently. I am proficient in various software tools, which allows me to manage reservations and payments seamlessly. My commitment to professionalism and composure under pressure has consistently contributed to positive customer experiences and retention.

Experience

Work history, roles, and key accomplishments

Car Rental Representative

A Better Way Rent a Car INC.

Feb 2021 - Nov 2024 (3 years 9 months)

Provided personalized customer service by addressing inquiries, booking rentals, and resolving complaints through various communication channels. Maintained high customer satisfaction in a fast-paced remote environment while utilizing multiple software tools for processing reservations and payments.

Customer Service Problem Solving Zendesk MS Office Multitasking Communication Conflict Resolution Time Management

Retail Associate

Atlanta Braves

Apr 2021 - Nov 2021 (7 months)

Provided exceptional customer service by answering questions and processing transactions. Maintained inventory accuracy and collaborated with team members to achieve daily sales goals, enhancing the overall shopping experience.

Customer Service Sales Inventory Management Team Collaboration Communication Problem Solving

Front Desk Receptionist

Spa Nails

Sep 2019 - Jan 2021 (1 year 4 months)

Delivered outstanding customer service by greeting visitors and managing appointments. Handled administrative tasks and resolved client concerns, ensuring satisfaction through attentive listening and tailored solutions in a busy salon environment.