Open to opportunities

Rebecca Quarrie

@rebeccaquarrie

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Customer support professional delivering empathetic, efficient remote administrative support.

United Kingdom

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What I'm looking for

I seek remote customer support or administrative roles with clear communication, collaborative teams, structured processes, and opportunities to use organisation and care-focused experience to improve client outcomes.

I am a customer support and administrative professional with over three years' experience across hospitality, education, and care sectors, delivering high-volume client communication, scheduling, and diary management. I consistently handle inquiries, complaints, and sensitive information with professionalism and clarity.

My background includes frontline hospitality service for large guest volumes, senior shift-planning and team support in residential care, and specialist learning support in SEN education where I collaborated with multidisciplinary teams to produce behaviour management strategies and care plans. I manage emails, virtual meetings, and paperwork to tight deadlines while supporting vulnerable clients from diverse backgrounds.

I am digitally literate with strong verbal and written communication, proficient in Microsoft Office, Excel, SharePoint, Google Workspace, Microsoft Teams and Zoom, and quick to master new systems. I am seeking remote customer support or administrative roles where I can apply my organisational skills, initiative, and client-focused approach.

Experience

Work history, roles, and key accomplishments

Bartender & Waitress

Potters Resorts

Jun 2025 - Oct 2025 (4 months)

Delivered five-star customer service to 300+ guests daily, handled inquiries and complaints professionally, and coordinated with team members to maintain high hospitality standards.

Customer Service Complaint Resolution Team Coordination Time Management Cash Handling

Learning Support Assistant

Doucecroft School

Feb 2023 - Jul 2024 (1 year 5 months)

Assisted teachers and therapists in a specialist SEN setting, planned and delivered lessons, and managed 30+ weekly email inquiries while completing reports and reviews on schedule.

Lesson planning Report Writing Multidisciplinary Liaison Microsoft Office

Shift Lead, Residential Support

St. John's School and College

Dec 2020 - Jul 2022 (1 year 7 months)

Served as key worker and main family contact, collated multidisciplinary input to produce behaviour management strategies and care plans, and planned/led shifts supporting care staff.

Team Leadership Multidisciplinary Communication Key Worker Duties Shift Scheduling Documentation

Support Worker

Arundel Care Services Brighton

Jul 2020 - Nov 2020 (4 months)

Provided emotional and medical support to young adults with specialist needs, accurately administered daily medication, and maintained high-standard paperwork.

Personal Care Record keeping Emotional Support Time Management

Retail Assistant

Lakeland Stores

Jun 2019 - Sep 2019 (3 months)

Provided high-standard customer service, managed product returns and complaints professionally, and handled online orders during seasonal retail period.

Customer Service Returns Management Complaint Resolution order fulfillment