KELLY WILLIAMS
@kellywilliams1
Compassionate customer-focused professional skilled in de-escalation and support.
United KingdomWhat I'm looking for
I am a reliable, compassionate customer-focused professional with strong communication and problem-solving skills developed through counselling training and long-term household and family support experience.
I have managed complex daily responsibilities requiring organisation, prioritisation and reliability in high-pressure environments, responding calmly to challenging situations while assessing risk and maintaining safety and wellbeing.
My background includes accurate record-keeping, following procedures and professional boundaries, and clear verbal and written communication with diverse individuals and external services.
I seek roles in customer service, remote support, reception or administration where my safeguarding awareness, de-escalation skills and teamwork can contribute to excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Family Support Worker
Private Household
Jan 2003 - Present (23 years 1 month)
Managed complex daily responsibilities in a high-pressure household environment, maintained accurate records and schedules, and responded calmly to challenging situations by assessing risk and taking appropriate action to ensure safety and wellbeing.
Education
Degrees, certifications, and relevant coursework
Halesowen College
Level 3 Diploma in Counselling, Counselling
Completed a Level 3 Diploma in Counselling at Halesowen College, focusing on counselling theory and practical skills, awarded July 2025.
The Open University (OpenLearn)
Short courses / Certificates, Professional Development
Activities and societies: Courses completed: Challenging Ideas in Mental Health (2025); Biological, Psychological & Social Aspects of Childhood Development (2024); Applying Your Community Engagement Skills (2025); Social Psychology and Politics (2025); Making Decisions (2026); Understanding Autism (2025)
Completed multiple short professional development courses on mental health, childhood development, community engagement, social psychology, decision making, and autism via OpenLearn.
Halesowen College
Level 2 Certificate in Counselling Skills, Counselling
Completed a Level 2 Certificate in Counselling Skills at Halesowen College, awarded July 2024.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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