Eden O’Kane
@edenokane
Customer service and administrative professional skilled in fast-paced support roles.
United KingdomWhat I'm looking for
I am a customer service and administrative professional with experience handling high volumes of inbound enquiries, billing queries, appointment booking, and accurate case logging within strict processes and SLAs. I deliver reliable front-line support across service desk, reception, and care environments, and I am confident using Microsoft systems and internal helpdesk platforms.
I have supported vulnerable adults through structured sessions, assisted with referrals and documentation, and maintained safeguarding and data protection standards. My strengths include clear written responses using templates, diary monitoring, request tracking, and maintaining accurate records to ensure timely resolution and excellent customer experience.
Experience
Work history, roles, and key accomplishments
Support Worker / Administrator
AWUS Hotels Ltd
May 2023 - Present (2 years 9 months)
Delivered voluntary structured low-level support to vulnerable adults, assisted with GP/service referrals and ID applications, and maintained accurate support notes while adhering to safeguarding and data protection requirements.
Customer Service Advisor
Firstsource (E.ON Next)
Jan 2023 - Present (3 years 1 month)
Handle high volumes of inbound customer calls resolving billing queries, rebills, account issues and complaints end-to-end within SLAs while maintaining accurate case logs and liaising with internal teams for timely resolution.
Helpdesk Administrator
Compass Group
Aug 2022 - Nov 2022 (3 months)
Answered calls and emails, routed requests, processed job/service requests through internal systems and supported national infrastructure contracts while maintaining accurate records in a fast-paced service desk.
Receptionist / Administrator
Bournbrook Inn
Dec 2021 - Jan 2022 (1 month)
Managed bookings, payments and cancellations, handled phone and email enquiries, resolved customer issues and maintained organised administrative records for front-of-house operations.
Healthcare Assistant
Sanctuary Care
Jan 2020 - Nov 2020 (10 months)
Logged COVID-19 tests for residents, staff and visitors, managed test kit stock and collection, and provided hands-on care to elderly residents while following care, safety and infection-control standards.
Education
Degrees, certifications, and relevant coursework
SLSouth and City College Birmingham - Longbridge
Level 3 Diploma, Sport / Personal Training
2016 - 2019
Completed a Level 3 Diploma in Sport and Level 2 & Level 3 Personal Training at South and City College Longbridge from 2016 to 2019.
Bournville School and Sixth Form Centre
GCSEs, General Secondary Education
2011 - 2016
Completed GCSEs including English and Maths at Bournville School and Sixth Form Centre between 2011 and 2016.
Availability
Location
United KingdomAuthorized to work in
Job categories
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