Open to opportunities

Rebecca Lateef

@rebeccalateef

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Results-driven customer service professional with strong communication skills.

Nigeria

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What I'm looking for

I seek a role that fosters growth, values customer satisfaction, and encourages teamwork.

I am a results-driven Customer Service Professional with over 3 years of experience in delivering exceptional support in fast-paced office settings. My career has been marked by a proven track record of resolving customer complaints, driving sales, and improving process efficiency. I possess excellent communication, adaptability, and analytical skills, which have enabled me to excel in various customer service roles.

Currently, I work as a Customer Service Specialist at Ikeja Electric, where I respond to customer inquiries across multiple channels, utilizing my negotiation skills to close deals and resolve complaints. My previous experience includes roles at Union Bank and Cashigo International, where I consistently achieved call-time and quality standards while providing optimal service. I am passionate about fostering positive customer experiences and driving revenue growth through effective collaboration with internal teams.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Ikeja Electric

Jul 2023 - Present (1 year 11 months)

Currently working as a Customer Service Specialist, providing support through various channels, resolving complaints, and driving sales. Collaborates with internal teams to ensure customer satisfaction and maintains accurate records using CRM software.

Customer Service CRM Software Communication Sales Problem Solving Time Management Team Collaboration Product Knowledge

Contact Center Agent

Union Bank

Mar 2022 - Apr 2023 (1 year 1 month)

Served as a Contact Center Agent, delivering exceptional customer service to a high volume of clients. Managed inquiries, maintained records, and adhered to quality standards to meet performance quotas.

Customer Service Communication Problem Solving Time Management Product Knowledge Quality Assurance

Customer Service Representative

Cashigo International

Jan 2021 - Jan 2022 (1 year)

Worked as a Customer Service Representative, focusing on debt collection and customer retention. Processed payments, updated accounts, and resolved service concerns to enhance profitability.

Customer Service Debt Collection Problem Solving Communication Sales Customer Retention Financial Management

Classroom Teacher

Oro Senior Grammar School

Nov 2020 - Nov 2021 (11 months)

Served as a Classroom Teacher during NYSC, responsible for teaching, assessing student progress, and fostering social development in the classroom.

Teaching Classroom Management Assessments Communication Curriculum Development Leadership

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Bachelor of Science in Education, Agricultural Education

2015 - 2019

Studied Agricultural Education, focusing on the integration of agricultural practices with educational methodologies. Developed skills in teaching, curriculum development, and agricultural science.