Anjolaoluwa Olawole

I am an administrative and Customer Support Professional with experience handling high-volume client interactions, coordinating operations, and maintaining records. I’m recognized for consistently exceeding outbound campaign targets while delivering accurate, timely support.

In my customer service roles, I managed 70+ customer emails daily and processed 6–7 pension-related client benefit applications per day. I improved team productivity by reducing email backlog and response time through high-speed, high-accuracy message handling.

I also lead inbound and outbound customer engagement as a Callcenter Representative, handling 90–100 outbound calls daily while supporting inbound inquiries. Using Microsoft Dynamics 365 and Google Workspace, I maintained accurate records of 90+ daily interactions and supported efficient follow-up.

My approach is client-first: I identify client needs, introduce relevant services, and escalate complex issues to ensure faster resolutions and stronger customer satisfaction. I’m comfortable cross-functional collaboration, documentation management, and continuous process improvement.