Iboi Courage

I am a dynamic and results-oriented Customer Service Representative with a strong background in client relations, problem-solving, and customer support. My experience has equipped me with the skills to handle inquiries, resolve complaints, and build strong relationships that enhance customer satisfaction. I am proficient in CRM software, time management, and effective communication, which allows me to analyze customer needs and provide tailored solutions to improve service efficiency.

In my current role as an Enrollment Specialist at the Business Analysis School, I have exceeded monthly enrollment targets by 5%, contributing to increased revenue. My previous experience as a Customer Service Executive at Kindell Nigeria Limited enabled me to deliver top-tier customer service, resulting in a 30% boost in customer satisfaction ratings. I am committed to contributing to a high-performing team and delivering exceptional customer experiences.