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Rebecca Halpain

@rebeccahalpain

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Office manager and caregiver with 14 years serving clients and patients.

United States

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What I'm looking for

I’m looking for a role where I can deliver compassionate, safety-first healthcare support and dependable documentation. I want a bilingual, patient-centered environment that values HIPAA privacy, calm communication, and continuous improvement.

I’m results-driven and customer-focused, bringing 14 years of experience across office management, customer service, insurance, and hospitality. I’m also grounded in healthcare, with experience as a CNA and certified medical assistant, and I’m bilingual in English and Spanish.

In private care and senior living roles, I provide compassionate support—assisting with bathing, dressing, grooming, and medication management while monitoring vital signs and reporting changes to healthcare professionals. I’m detail-oriented with documentation and always prioritize patient safety, privacy, and HIPAA competency.

Before returning fully to care, I served as an Office Manager/Insurance Agent, handling client and underwriter communication, advising on risk management, and processing renewals and cancellations. I bring strong administrative skills, risk management instincts, and calm, reliable communication to every team and client interaction.

Experience

Work history, roles, and key accomplishments

Current

Private Caregiver/Personal Assistant

Current

Morning Star

Dec 2024 - Present (1 year 6 months)

Provided compassionate in-home care to elderly clients, assisting with daily activities and medication management while monitoring vital signs and reporting changes to healthcare professionals.

Home Care Personal assistance Medication Management Vital Signs Monitoring Patient Safety Care Coordination Documentation

Caregiver

12 Oaks Senior Living

Jun 2020 - Sep 2024 (4 years 3 months)

Provided compassionate care to senior residents, supporting personal hygiene and medication management while monitoring vital signs and escalating concerns to healthcare professionals.

Medication Management Vital Signs Monitoring Patient Safety Care Coordination Documentation

Office Manager / Insurance Agent

Diana DeVirgilio Agency / Farmers Agency

May 2012 - Aug 2019 (7 years 3 months)

Managed insurance-related client and underwriter communications, advising on coverage and risk management while processing policy changes, renewals, and cancellations.

Insurance & Risk Management Client Communication Policy Administration Renewals Relationship Management Customer Service Document Processing

Customer Service Representative

Heavenly Smile

Apr 2008 - Feb 2010 (1 year 10 months)

Collected customer feedback, implemented process changes to improve satisfaction, and supported marketing by promoting the company on social media.

Customer Support Customer Feedback Analysis Process Improvement Social Media Marketing Communication Documentation

Front Desk Agent

Ramada Limited Hotel

Jul 2000 - Oct 2003 (3 years 3 months)

Managed online reservations, assigned rooms, communicated hotel specials, and coordinated guest transportation requests while providing hotel information.

Front Desk Operations Room Assignment Hotel Information Support Transportation Coordination Scheduling

CNA - Certified Nursing Assistant

Pecos Nursing Home

May 1997 - Feb 1999 (1 year 9 months)

Provided direct resident care including bathing, oral care, toileting assistance, and foley care, while maintaining accurate records and following resident care plans with HIPAA privacy compliance.

Foley Care Drainage Device Management HIPAA compliance