STSarah Tellez
@sarahtellez
Customer service-oriented professional with healthcare management experience.
United StatesWhat I'm looking for
I am a dedicated healthcare professional with a strong background in customer service and management. My experience as a Home Health Aide has equipped me with the skills to assist clients with their daily living activities while ensuring their comfort and safety. I pride myself on my ability to communicate effectively with clients, families, and healthcare staff, fostering a collaborative environment that prioritizes patient care.
In my previous role as a Manager at New Haven Assisted Living and Memory Care, I successfully evaluated employee performance and implemented training programs that enhanced team efficiency. My commitment to maintaining patient privacy and adhering to HIPAA guidelines has been a cornerstone of my professional ethos. I am passionate about creating a respectful and supportive atmosphere for both clients and colleagues.
Experience
Work history, roles, and key accomplishments
Home Health Aide
Capstone Home Health
Apr 2023 - Jan 2024 (9 months)
Aided clients with activities of daily living (cooking, transportation, cleaning, etc.). Monitored client behavior and updated client charts and medical records accordingly. Maintained a clean and secure home environment.
Retention Agent
NRG Energy, Inc.
Mar 2022 - Mar 2023 (1 year)
Made outbound phone calls, provided product information, and assessed customer needs and concerns. Documented activity in customer accounts accurately and ensured confidentiality. Provided quality customer service and followed procedures.
Home Health Aide
You're First
Apr 2020 - Feb 2022 (1 year 10 months)
Provided attention to client non-medical needs, including companionship and social engagement. Assisted with personal care, dressing, grooming, mobility, and took vital signs. Documented patient activities and changes in behavior.
Manager
New Haven Assisted Living and Memory Care
Apr 2018 - Apr 2021 (3 years)
Evaluated employees' job performance and recommended appropriate personnel action. Trained and instructed employees in job duties and company policies. Recruited, interviewed, and selected new employees.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science Degree, Health Sciences - Medical Administrative Assistant
Completed an Associate of Science Degree in Health Sciences with a focus on Medical Administrative Assisting. Gained expertise in medical office procedures, terminology, and HIPAA compliance.
Ultimate Medical Academy
Certificate, HIPAA Essentials for Healthcare Professionals
Obtained a certificate in HIPAA Essentials for Healthcare Professionals. Developed a strong understanding of patient privacy and confidentiality regulations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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