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Raunit Frank

@raunitfrank

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Customer Operations Associate at Amazon resolving international customer inquiries and transaction discrepancies.

India

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What I'm looking for

I’m seeking to apply my entrepreneurial mindset and analytical skills in a dynamic corporate role.

At Amazon, I deliver real-time operational and customer support for international markets, resolving cross-border inquiries, transaction discrepancies, and account escalations.

Previously, I spearheaded daily operations for The Velvet Olive, a cloud kitchen in Kanpur. I optimized menu offerings based on consumer trends and coordinated with partner support platforms to streamline logistics.

At Younity, I participated in professional training focused on client engagement and business growth strategies. I’m a BBA graduate specializing in Auditing and Strategic Management, and I researched corporate strategies for Persistent Systems and KPIT Technologies.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Associate

Current

Amazon

Aug 2026 - Present (2 months)

Deliver real-time operational and customer support for international markets, maintaining high standards for First Contact Resolution and Customer Satisfaction. Investigate and resolve complex cross-border inquiries and account escalations in compliance with global standards.

Customer Support Operations Problem Solving SLA Compliance Cross Functional Collaboration

Operations & Management

The Velvet Olive

Feb 2025 - May 2026 (1 year 3 months)

Spearheaded daily operations for a cloud kitchen business, ensuring quality control and efficient service delivery. Optimized menu offerings based on consumer trends and coordinated with partner support platforms to streamline logistics.

Operations Management Quality Control Logistics Menu Optimization Consumer Trends

Business Development Specialist Intern

Younity

Oct 2025 - Oct 2025 (0 months)

Participated in intensive professional training sessions focused on client engagement and business growth strategies. Developed foundational skills in networking, lead generation, and professional business communication.

Client Engagement Business Growth Networking Lead Generation Business Communication

Education

Degrees, certifications, and relevant coursework

Dayanand Academy of Management Studies

Bachelor of Business Administration, Business Administration

2023 -

Grade: First Division, CGPA 6.57

Activities and societies: Relevant Coursework: Principles of Management, Marketing, Finance, and Organizational Behavior. Key Projects: Conducted research on corporate strategies for Persistent Systems and KPIT Technologies.

Pursuing a Bachelor of Business Administration with a specialization in Auditing and Strategic Management. Achieved a First Division with a CGPA of 6.57.