At Amazon, I manage 40–60+ international customer interactions each day while meeting SLA targets and quality standards. I improve First Call Resolution through accurate issue diagnosis and effective first-contact resolutions.
I've consistently maintained high CSAT by providing empathetic, customer-centric support and resolving complex escalations through root cause analysis. I also maintain accurate CRM documentation and collaborate with cross-functional teams to reduce turnaround time.
Earlier, at The Leading Solution, I achieved an 85% performance rating while supporting workflow optimisation through documentation and operational coordination.
I bring hands-on experience with CRM systems, KPI management, Excel, SQL, data cleaning, and process improvement to customer operations.
