Syed Razi Abbas kazmi
@syedraziabbaskazmi
Detail-oriented operations associate with expertise in customer service.
What I'm looking for
I'm a detail-oriented professional with 1.9 years of diverse experience in both US and domestic processes. My journey began as an Executive in Operations at Zomato, where I excelled in customer service and problem-solving. I built strong relationships with riders, merchants, and customers, ensuring smooth workflows and addressing operational queries effectively.
Currently, I work as an Associate in Operations at Fusion Business Solutions, where I actively analyze international calls, identifying leads and trends. My role involves preparing detailed reports for clients, enhancing transparency and performance tracking. I pride myself on my ability to adapt to dynamic environments and drive results through effective team management and analytical skills.
Experience
Work history, roles, and key accomplishments
Associate in Operations
Fusion Business Solutions (P) Limited
Jun 2024 - Present (1 year)
Actively listened and analyzed 300+ international calls daily, identifying and tagging leads in the Reporting Portal based on predefined guidelines. Prepared and delivered End-of-Day reports to clients, enhancing transparency and performance tracking. Developed strong analytical and problem-solving skills while managing multiple tasks in a fast-paced, night-shift environment.
Executive-Operations
Startek Pvt. Ltd.
Mar 2023 - Present (2 years 3 months)
Built and maintained strong relationships with riders, merchants, and customers by acting as the primary point of contact for operational queries and issues. Resolved delivery partner and customer queries via calls and chats, adhering to standard operating procedures. Monitored and managed daily operations to ensure smooth workflows by promptly addressing issues through Zomato support channels.
Education
Degrees, certifications, and relevant coursework
University of Lucknow
Bachelor of Science, Computer Science and Mathematics
Studied core principles of computer science, including programming, data structures, and algorithms. Gained a strong foundation in mathematical concepts and their applications, with a minor in Statistics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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