Open to opportunities

Syed Razi Abbas kazmi

@syedraziabbaskazmi

Message

Detail-oriented operations associate with expertise in customer service.

India

Message

What I'm looking for

I'm looking for a role that offers growth opportunities and values teamwork.

I'm a detail-oriented professional with 1.9 years of diverse experience in both US and domestic processes. My journey began as an Executive in Operations at Zomato, where I excelled in customer service and problem-solving. I built strong relationships with riders, merchants, and customers, ensuring smooth workflows and addressing operational queries effectively.

Currently, I work as an Associate in Operations at Fusion Business Solutions, where I actively analyze international calls, identifying leads and trends. My role involves preparing detailed reports for clients, enhancing transparency and performance tracking. I pride myself on my ability to adapt to dynamic environments and drive results through effective team management and analytical skills.

Experience

Work history, roles, and key accomplishments

Associate in Operations

Fusion Business Solutions (P) Limited

Jun 2024 - Present (1 year)

Actively listened and analyzed 300+ international calls daily, identifying and tagging leads in the Reporting Portal based on predefined guidelines. Prepared and delivered End-of-Day reports to clients, enhancing transparency and performance tracking. Developed strong analytical and problem-solving skills while managing multiple tasks in a fast-paced, night-shift environment.

Reporting Problem Solving Analytical Skills Time Management Quality Assurance

Executive-Operations

Startek Pvt. Ltd.

Mar 2023 - Present (2 years 3 months)

Built and maintained strong relationships with riders, merchants, and customers by acting as the primary point of contact for operational queries and issues. Resolved delivery partner and customer queries via calls and chats, adhering to standard operating procedures. Monitored and managed daily operations to ensure smooth workflows by promptly addressing issues through Zomato support channels.

Customer Service Problem Solving Process Management Relationship Building Communication Monitoring Chat Support

Education

Degrees, certifications, and relevant coursework

University of Lucknow

Bachelor of Science, Computer Science and Mathematics

Studied core principles of computer science, including programming, data structures, and algorithms. Gained a strong foundation in mathematical concepts and their applications, with a minor in Statistics.