madhubalan gopu

I am a dedicated operations specialist with a strong background in customer service and process improvement. With a Bachelor of Engineering degree, I have honed my skills in managing complex customer inquiries and resolving issues efficiently. My experience at Citi Bank involved working with credit card accounts, where I demonstrated excellent time management and problem-solving abilities while adhering to standard operating procedures.

At Amazon, I further developed my expertise as a Catalog Associate and later as a Quality Specialist. I was responsible for ensuring the accuracy of product information and maintaining high-quality standards in last-mile delivery processes. My analytical skills allowed me to identify trends and propose corrective actions, significantly improving customer satisfaction and operational efficiency.

Currently, as a Reservation Associate at Headout, I continue to prioritize customer experience by resolving issues promptly and ensuring smooth booking processes. My commitment to excellence and continuous improvement drives me to deliver the best possible outcomes for customers and the organizations I work with.