Looking for a job

Raul Muniz

@raulmuniz

I lead luxury retail operations, customer experiences, and marketing campaigns that strengthen sales and brand engagement.

United States

Message

What I'm looking for

I'm open to relocating anywhere for a role where I can lead luxury retail operations, customer experience, CRM performance, marketing initiatives, and high-impact events.

I've led operations and customer experience for luxury retail brands including Breitling, Diamonds International, Rolex, Tudor, Cuervo y Sobrinos, Bell & Ross, and Little Switzerland. I oversee boutique operations, VIP relationships, CRM data quality, hospitality standards, brand training, and customer-service resolutions.

At ALMOD DIAMONDS, I directed marketing and boutique events for Breitling and Diamonds International while managing cross-functional teams across locations. I've also built Salesforce reports, analyzed customer claims and productivity data, trained customer-service teams supporting cruise-industry retail accounts, and developed promotional, sales, and event strategies that improve engagement and operational performance.

Experience

Work history, roles, and key accomplishments

Customer Experience Manager

Little Switzerland

Jan 2026 - Aug 2026 (7 months)

Established and oversaw the Rolex hospitality experience, managed training for watch brands, set standards for sales associate communication, audited CRM data, and resolved customer service issues.