I am seeking to transition into a project based role, utilizing my skills in customer experience and strategic planning as well as operational expertise.
RBLooking for a job
Rachel Brownell
@rachelbrownell
Customer experience leader driving luxury retail sales, team growth, and operational excellence.
United StatesWhat I'm looking for
I am a customer experience leader with deep expertise in luxury retail and jewelry sales, consistently driving top-line results and exceptional client relationships.
I have staffed and onboarded teams, rebuilt structures, and improved appointment business by 20%, contributing to over $7M in annual sales while regularly exceeding store sales goals and fleet booking targets.
I successfully opened a new Boston market location that achieved 150% to target in its first year and over $1M in bookings, and I built a $1.5M client book through premium hospitality, storytelling, and technical jewelry education.
I prioritize team accountability and culture through effective 1:1s and group coaching, manage inventory and high-value shipments with care, and design onboarding programs to scale performance and client retention.
Experience
Work history, roles, and key accomplishments
BECurrent
Staffed and onboarded 10+ team members to rebuild store structure, grew appointment business 20% and achieved over $7M in annual sales while regularly exceeding store sales goals and ranking top 5 in fleet bookings.
BEOpened a new Boston-market location, achieving 150%+ to target and over $1M in first-year bookings; led cross-functional coordination to maintain premium customer experience and managed high-volume inventory and shipping.
TC
Client Advisor
Tiffany and Company
Jul 2023 - Jul 2024 (1 year)
Built a high-value client book and achieved over $1.5M in bookings in the first year through storytelling, technical jewelry education, and premium clienteling to support brand sales goals.
MJ
Jewelry Advisor
Marshall’s Jewelers
Nov 2021 - Apr 2023 (1 year 5 months)
Consulted clients on custom fine jewelry design and diagnosed repair needs, handling items up to $100,000 in value while educating customers on industry technology and maintenance planning.
MK
Senior Sales Consultant
Mastria Kia
Jul 2019 - Nov 2021 (2 years 4 months)
Platinum-level sales consultant who exceeded store and brand targets, built a client base of 200+ accounts, and developed a new hire onboarding program while delivering top performance.
Education
Degrees, certifications, and relevant coursework
UM
University of Massachusetts
Bachelor of Fine Arts, Jewelry/Metals
2014 - 2018
Completed a Bachelor of Fine Arts in Jewelry/Metals focused on practical and design skills from 2014 to 2018.
GAGemological Institute of America
Graduate Gemologist, Gemology
Completed the Graduate Gemologist program and Applied Jewelry Professional coursework to gain gemological and jewelry industry expertise.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
65k-115k USD
Social media
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