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sean feliciano

@seanfeliciano

Customer success and client services professional with 20 years of experience across luxury hospitality, sales, retail, and operations.

United States

Message

At THE RITZ-CARLTON, I manage 20+ guest cases daily, providing personalized service and timely follow-up. I work across departments to resolve concerns and coordinate group bookings, special requests, and complex guest needs.

At LOUIS VUITTON, I generated $3 million in individual sales through personalized client service and relationship building. I also analyzed sales performance and trends to identify ways to improve client engagement.

As Manager at HIGHWAY INN, I planned and executed restaurant operations during the COVID-19 pandemic. I coached employees and designed training programs addressing health and safety requirements.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Agent

Current

The Ritz-Carlton

Sep 2025 - Present (1 year 1 month)

Manages over 20 guest cases daily, providing personalized service and timely follow-up in a luxury hotel environment. Builds rapport with guests, resolves issues, and coordinates solutions across departments.

Customer Service Issue Resolution Guest Relations Collaboration Salesforce Oracle Opera

Operations Lead

Sephora

May 2024 - Mar 2025 (10 months)

Led daily operations while supporting customer experience, team productivity, and business performance. Streamlined shipment processing to eliminate inventory backlog and ensure same-day product availability.

Operations Management Merchandising Process Improvement Team Leadership Inventory Management

Client Advisor

Louis Vuitton

Feb 2022 - Mar 2024 (2 years 1 month)

Generated $3 million in individual sales through personalized client service and relationship building. Consulted with clients to provide personalized product recommendations and analyzed sales performance to improve engagement.

Sales Customer Relationship Management Product Knowledge Sales Analysis Customer Engagement

Manager

Highway Inn

May 2011 - Feb 2021 (9 years 9 months)

Planned and executed restaurant operations during the COVID-19 pandemic while managing daily service and team responsibilities. Delegated work, coached employees, and designed training programs for health and safety.

Restaurant Operations Team Leadership Corporate Trainer Health and Safety Compliance Delegation

Timeshare Marketing Associate

Aulani - A Disney Resort & Spa

May 2013 - Jul 2018 (5 years 2 months)

Developed prospective client relationships and generated qualified leads for sales presentations. Partnered with sales professionals to tailor conversations to individual interests and built trust through consultative communication.

Lead Generation Customer Relationship Management Consultative Selling Communication Skills