Natacia Palmer-Binns
@nataciapalmer-binns
I improve customer experiences, service delivery, and operational performance.
United StatesWhat I'm looking for
I've led customer experience, operations, and client-management work across an independent eBay retail business, Sprint Nextel, Nextel Communications, and JPMorgan Chase.
As owner of an online retail business, I manage the full customer journey—from order processing and fulfillment to returns, service recovery, and post-purchase support. By improving workflows, customer communication, and strategic business planning, I increased sales performance by 60%.
At Sprint Nextel, I supported enterprise client onboarding and network transitions for a national portfolio spanning more than 600 branch locations across 49 U.S. states and Canada. I helped migrate 98.6% of assigned clients to new network systems and drove user adoption to 98% through implementation support and training.
I bring a proactive, organized, solutions-driven approach to escalations, retention, process improvement, reporting, and cross-functional collaboration. I use Excel, Google Analytics, IBM SPSS, and SAP Business Objects to identify trends and improve service outcomes.
Experience
Work history, roles, and key accomplishments
Owner / Customer Experience & Operations Manager
Independent Online Retail Business (eBay Marketplace)
Jan 2013 - Present (13 years 8 months)
Owned and managed all day-to-day operations for an independent online retail business, overseeing customer experience, order fulfillment, and issue resolution. Improved sales performance by 60% through customer experience improvements and process optimization.
Education
Degrees, certifications, and relevant coursework
Argosy University
Doctor of Business Administration, Management
Doctor of Business Administration in Management from Argosy University.
Argosy University
Master of Business Administration, Healthcare Administration
Master of Business Administration in Healthcare Administration from Argosy University.
Argosy University
Bachelor of Arts, Psychology
Bachelor of Arts in Psychology from Argosy University.
New York Institute of Technology, Old Westbury
Biomedical Engineering
Completed three years of Biomedical Engineering studies at New York Institute of Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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