Michael Laidlaw
@michaellaidlaw
I build high-touch customer experiences and lead retail teams to perform.
United StatesWhat I'm looking for
I've created customized customer solutions for 17 years, combining quick, accurate service with a caring approach. Most recently, at Hollywood Feed, I hired, trained, and managed a six-person team while delivering high-end customer experiences through product knowledge and personalized interactions.
Across GameStop, VPay, Godiva, and LUSH Handmade Cosmetics, I've handled customer support, medical payment and invoice questions, corporate orders, hiring, scheduling, sales, shipments, visual standards, and staff training.
I'm dependable, detail-oriented, and collaborative, with 14 years of supervisory experience and a focus on clear communication, accountability, and strong store standards.
Experience
Work history, roles, and key accomplishments
Store Manager
Hollywood Feed
Aug 2023 - Mar 2026 (2 years 7 months)
Hired, trained, and managed a team of 6 employees, improving performance and retention. Held employees accountable to company standards and communicated corporate goals, expectations, and plans.
Education
Degrees, certifications, and relevant coursework
Heritage Park Secondary
High School Diploma, General Studies
2003 - 2008
Completed high school education at Heritage Park Secondary from 2003 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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