Michael Guillen

I am a motivated customer-success and sales developer professional with hands-on experience managing large account portfolios and high-volume pipelines across Spain and other European markets. I deliver measurable results in adoption, retention, and revenue through data-driven follow-up and cross-functional coordination.

At Roomonitor I managed 200 client accounts across multiple countries, drove adoption and performance tracking, and protected recurring revenue through conflict resolution and retention efforts. Previously, I converted leads into customers at Ukio with a 30% conversion rate, maintained fast response times, and helped exceed monthly revenue targets.

I combine strong administrative skills, proficiency with CRMs and Excel, and a results-oriented mindset to optimize processes, improve customer satisfaction, and support teams in dynamic environments. I am recognized for problem-solving, a strong work ethic, and consistent performance on sales and service metrics.