Open to opportunities

Mykyta Karamushka

@mykytakaramushka

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Customer Success Manager with 5+ years in SaaS and cybersecurity.

Spain

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What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise while fostering strong client relationships and driving product adoption.

As a Customer Success Manager with over five years of experience in SaaS and cybersecurity, I have a proven track record of delivering exceptional onboarding, enablement, and value realization for global clients. My expertise lies in managing virtual client relationships and coordinating cross-functional delivery to align product usage with business objectives. I am self-motivated and detail-oriented, fluent in English, and have a strong background in supporting fast-paced software organizations.

In my current role as an Integrations Project Manager at SOC Prime, I lead the development of roadmaps for third-party integrations that support enterprise customer strategies. I collaborate closely with engineering, sales, and product teams to ensure that integration delivery meets client outcomes. My previous experience as a Customer Success Manager has equipped me with the skills to track engagement metrics, manage renewal cycles, and serve as a strategic advisor to enterprise clients across various sectors, including cybersecurity and finance.

Experience

Work history, roles, and key accomplishments

Current

Integrations Project Manager

Current

SOC Prime

Jan 2025 - Present (4 months)

Led roadmap development for third-party integrations supporting enterprise customer strategies and collaborated with engineering, sales, and product teams to align delivery with client outcomes. Built strategic vendor partnerships to scale technical ecosystem offerings and produced documentation and success criteria to guide client implementation and adoption.

Roadmapping Third Party Integrations Cross Functional Collaboration Partnerships Documentation

Customer Success Manager

SOC Prime

Oct 2020 - Dec 2024 (4 years 2 months)

Managed virtual client relationships, delivering onboarding, training, and business reviews to align product usage with client goals. Tracked engagement metrics and renewal triggers using Salesforce and internal dashboards, ensuring high retention rates and serving as a strategic advisor to enterprise clients.

Customer Success Enterprise Account Management SaaS Metrics Salesforce Renewals Onboarding Strategic Advisor

Customer Support Representative

SupportYourApp

Mar 2019 - Sep 2020 (1 year 6 months)

Provided multilingual support for SaaS platforms across various channels and developed knowledge base content and onboarding scripts for new users. Trained junior team members and maintained CRM and ticketing data to ensure accurate reporting on SLAs and CSAT.

Customer Support Training CRM Ticketing Systems SLA CSAT

Sales and Marketing Assistant

Mindy Support

Oct 2017 - May 2018 (7 months)

Conducted B2B lead research and supported pipeline development through outreach and CRM updates across sales operations. Handled outreach and CRM updates across sales operations and assisted with sales and marketing tasks.

B2B Lead Research Pipeline Development Sales Operations CRM Outreach

Education

Degrees, certifications, and relevant coursework

National Transport University of Ukraine

Bachelor’s Degree, Transport Management and Logistics

Studied core principles of transport management and logistics. Gained knowledge in planning, organizing, and controlling transportation operations and supply chains.