Results-driven leader with 7+ years of experience in customer success, operations, and marketing within the tech industry. My expertise lies in building and maintaining excellent relationships with clients and maximizing the value they derive from tech products and solutions. I have a proven track record in managing complex projects, collaborating with cross-functional teams, and driving revenue growth. With strong analytical skills and a customer-centric approach, I am dedicated to ensuring customer satisfaction and exceeding business objectives.
Daniela Neira Campos
@danielaneiracampos
Customer Success Manager
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Manager, Customer Success
Rolebot
Apr 2019 - Jul 2023 (4 years 3 months)
Managed a portfolio of 10 Enterprise accounts, ensuring customer satisfaction and retention –Snowflake, Amazon, Bloomberg, Dentsu. Lead successful onboarding processes for new customers, ensuring a smooth transition and timely software adoption.
Develop and implement customer success strategies, resulting in a 20% decrease in churn rate and 15% revenue growth (2022). Conduct regular business revie
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