Valeriya Krestina

Managed and developed solutions for a $3M ARR Strategic Book of Business across various verticals, driving effective product adoption and satisfaction. Achieved a 100% retention rate within the first quarters. Cross-collaborated with product, account management, and support teams to increase platform usage by 60%.

Managed and grew a portfolio of top EMEA customers over $2M ARR, driving customer loyalty, adoption, and implementation of Rocket.Chat. Implemented proactive customer success strategies like CSAT and Roadmap Development, resulting in a 98% customer retention rate and a 40% decrease in churn. Collaborated with cross-functional teams to improve overall customer satisfaction scores by 60%.

Identified and nurtured relationships with key decision-makers at 80 Enterprise accounts, resulting in a 45% increase in upsell opportunities. Leveraged data analytics to identify growth areas within existing accounts, leading to a 50% ACV/revenue growth. Implemented a strategic account management framework that improved customer satisfaction by 35% and reduced churn by 30%.

Implemented new lead generation strategies, resulting in an 80% increase in qualified outbound leads and a 45% increase in closed deals. Developed and executed a comprehensive training program for sales development representatives, leading to a 50% improvement in conversion rates and 40% team revenue growth. Revamped the inbound and outbound lead qualification process, resulting in a 25% higher co

Increased team productivity by implementing a structured training program, resulting in a 60% increase in qualified leads generated per month. Implemented an outbound prospecting strategy that resulted in a 75% increase in sales meetings booked with potential clients. Streamlined the lead qualification process by adopting new technology, reducing response time to inbound leads by 50%.