Hugo Mukendi

I am a dedicated professional with a strong history of meeting company goals through consistent and organized practices. My experience as a Customer Support Agent at MICROCOM allowed me to adeptly handle customer inquiries, configure new hardware and software, and troubleshoot technical issues effectively. This role honed my problem-solving and analytical thinking skills, enabling me to maintain high customer satisfaction and efficiently resolve technical challenges.

In my subsequent role as a Sales Agent at DIGICALL, I utilized persuasive sales techniques and a customer-oriented approach, consistently meeting or exceeding sales targets. My ability to engage effectively with clients contributed to company growth and enhanced customer experiences. Additionally, my time as a Customer Service Representative at FANATICS USA (Teleperformance) involved providing personalized product recommendations and resolving customer issues, ensuring a tailored shopping experience that prioritized customer satisfaction.

My commitment to service excellence is further evidenced by my achievements at LUFTHANSA, where I provided advice and assistance to customers with special needs. I am eager to bring my unique blend of skills to your esteemed company and contribute positively to your customer service initiatives.