Nawaal Amari
@nawaalamari
Dedicated technical support agent with strong communication skills.
What I'm looking for
I am a hardworking and self-motivated individual with a proven track record in technical support and customer service. My experience spans over several years in the telecommunications industry, where I honed my skills in managing inbound and outbound calls, assisting customers with technical issues, and ensuring their satisfaction. I pride myself on my ability to navigate various systems efficiently, enabling me to troubleshoot effectively and resolve issues promptly.
Throughout my career, I have demonstrated excellent organizational and time management skills, allowing me to handle multiple tasks simultaneously while maintaining a high level of attention to detail. I am a team player who thrives in collaborative environments, yet I am equally capable of working independently. My commitment to continuous learning and improvement drives me to give 100% to every task I undertake, and I am eager to bring this dedication to a new team.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
iiNet, Merchants
Jan 2012 - Jan 2015 (3 years)
Provided technical support to customers by managing inbound and outbound calls. Assisted with troubleshooting technical issues, dispatched hardware, and handled confidential information. Demonstrated strong organizational skills and the ability to work both independently and as part of a team.
Sale Assistant
Sunglass Hut
Nov 2011 - Dec 2012 (1 year 1 month)
Handled cash transactions, processed refunds and exchanges, and managed stock replenishment and taking. Ensured end-of-day cash up was accurate and maintained a high level of customer service.
Customer Service Agent
Stream Global
Jan 2009 - Dec 2010 (1 year 11 months)
Managed customer inquiries related to account and billing issues through inbound and outbound calls. Processed payments and maintained confidentiality of documents while ensuring proper organization.
Education
Degrees, certifications, and relevant coursework
Belgravia High School
High School Diploma, General Education
Completed high school education and obtained a Matric Certificate.
New Hope School of Nursing
Health Care Certificate, Nursing
Completed a Health Care Certificate program focused on introductory nursing skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Interested in hiring Nawaal?
You can contact Nawaal and 90k+ other talented remote workers on Himalayas.
Message NawaalFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
