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Aneesah Diedricks

@aneesahdiedricks

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Customer service professional specializing in technical support, QA coaching, and client relations.

South Africa

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What I'm looking for

I seek a remote role where I can provide technical customer support, mentor teams on quality standards, and contribute to process improvements while meeting performance goals.

I am an energetic customer service professional with over four years of experience providing technical support, quality assurance coaching, and client relations for remote teams.

I have delivered high-quality support via phone, email, and chat, diagnosed and troubleshot technical issues, and collaborated with cross-functional teams to improve service workflows and customer satisfaction.

As a QA coach and mentor, I have guided colleagues to improve call handling and service standards, consistently meeting performance targets in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Amazon.com

Jul 2023 - Jul 2024 (1 year)

Delivered high-quality technical support via phone, email, and chat, diagnosing and troubleshooting issues to improve customer satisfaction and reduce service times. Collaborated with cross-functional teams to resolve complex problems and optimize support workflows.

Technical Support Troubleshooting Phone Support Email Support Live Chat Cross Functional Collaboration CRM Customer Satisfaction

Customer Service Representative

Teleperformance

May 2021 - Jun 2023 (2 years 1 month)

Supported UK-based eBay sellers with listings and sales strategies, managed high-volume customer interactions across email, chat, and phone, and transitioned to Quality Assurance Coach to mentor team members and improve call handling quality.

Customer Support Quality Assurance Coaching Email Support Live Chat Phone Support

Sales/Customer Service Rep

Capita

Jan 2019 - Apr 2021 (2 years 3 months)

Conducted cold calls to UK customers regarding payment protection insurance refunds and moved to the Further Information Department to strengthen refund claims while tracking financial trends via detailed spreadsheets.

Cold Calling Customer Service Claims Management Spreadsheets Data Tracking CRM Communication Time Management

Education

Degrees, certifications, and relevant coursework

Idea Academy

Matric (National Senior Certificate), General/Matric

Completed Matric with coursework including English, Afrikaans, Mathematical Literacy, Geography, Business Studies, Life Science, and Life Orientation.