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Rashni Jovanov

@rashnijovanov

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Detail-oriented financial analyst with expertise in customer support.

Serbia

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What I'm looking for

I am looking for a role that values analytical skills and offers growth opportunities.

I am a dedicated professional with extensive experience in customer support and financial analysis. My journey began as a Sales and Outdoor Marketing Executive at Digicel, where I honed my skills in sales strategies and customer relations. This role laid the foundation for my subsequent positions, including a Marketing Researcher at 1TROMOTO N.V., where I conducted qualitative and quantitative research, analyzed data, and provided actionable insights to clients.

Most recently, I served as a Financial Analyst and Operations and Sales Operator for Parcel International, where I managed customer queries and disputes while achieving key performance indicators consistently. My experience as a Data Processing Operator at DDC OSS further solidified my ability to troubleshoot and provide exceptional customer support. I am passionate about leveraging my analytical skills to drive business success and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Financial Analyst, Operations and Sales Operator

Parcel International

Oct 2023 - Apr 2024 (6 months)

Handled inbound and outbound calls, resolved disputes, and managed debt collection. Achieved KPIs daily while solving customer queries through various online channels.

Debt Collection Inbound Outbound Calling Dispute Resolution KPIs Communication CRM Software Problem Solving

Data Processing Operator

DDC OSS

Sep 2023 - Dec 2023 (3 months)

Handled customer queries through live chat, ticketing systems, and inbound calls. Provided exceptional customer support and troubleshooting while solving payment issues and achieving KPIs daily.

Customer Support Troubleshooting CRM Systems Live Chat Ticketing Systems Payment Processing KPIs Communication Problem Solving

Customer Support Specialist - Dutch

DHL Express

Oct 2020 - Oct 2021 (1 year)

Contacted customers for feedback regarding services, updated databases, and conducted customer satisfaction surveys. Maintained communication to understand customer needs.

Customer Feedback Database Management Survey Customer Satisfaction Communication Problem Solving Data Analysis CRM Systems

Marketing Researcher

1TROMOTO N.V.

May 2017 - Jul 2019 (2 years 2 months)

Formulated plans and proposals, managed surveys, and conducted qualitative and quantitative research. Analyzed data and presented results to clients and management.

Market Research Data Analysis Survey Management Proposal Writing Communication Focus Groups Reporting

Sales and Outdoor Marketing Executive

Digicel

Apr 2016 - Apr 2017 (1 year)

Sold retail products and services, developed sales strategies, and maintained client relationships. Tracked sales data to meet quotas and improve sales processes.

Sales Strategies Customer Service Relationship Management Negotiation Communication Market Analysis

Education

Degrees, certifications, and relevant coursework

DDC OSS

Data Processing Operator, Data Processing

2024 - 2024

Completed a training program as a Data Processing Operator, focusing on customer queries through live chat, ticketing systems, and inbound calls, while achieving daily KPIs.

Parcel International

Financial Analyst, Financial Analysis

2023 - 2024

Worked as a Financial Analyst and operations and sales operator, handling inbound and outbound calls, solving disputes, and achieving daily KPIs.

DHL Express

Customer Support Specialist, Customer Support

2020 - 2021

Served as a Customer Support Specialist, contacting customers for feedback, updating data, and conducting customer satisfaction surveys.

1TROMOTO N.V.

Marketing Researcher, Marketing Research

2017 - 2019

Worked as a Marketing Researcher, formulating plans, managing surveys, conducting qualitative and quantitative research, and presenting results to clients.