Dragana Savanovic Topalovic

Performs data analysis for customer success and support teams, reporting in Power BI and Excel, and setting customer success metrics. Maps customer journeys and prepares live events based on this data.

Worked on project 360Sales Vista for multiple customers, creating .Net connectors, installing, testing, and moving to production. Performed data analysis and reporting.

Provided incident and data issue follow-up with users, daily support to BI community, and Qlik development and support. Conducted monthly meetings with BI community.

Implemented and maintained BI solutions for various clients using Microstrategy and Celonis. Wrote business blueprints, conducted workshops, and developed reports and dashboards.

Performed reporting and business analysis of bank data, maintained DataMart, and managed CRM channels. Prepared campaigns and offers, and planned customer journeys for different segments.

Worked on digital projects using Agile methodology, developing and implementing applications. Wrote functional specifications, presented demos, and prepared monthly reports for the Board of Directors.

Controlled documentation for opening accounts, analyzed customer accounts, and communicated daily with branches. Performed monthly controls and reporting.

Pursuing PhD studies in Business Administration at the Faculty of Economics, University of Belgrade, ongoing since 2023.

Completed Master studies in Accounting and Auditing at the Faculty of Economics in Subotica, University of Novi Sad, from 2016 to 2018.

Completed Bachelor studies in Accounting and Auditing at the Faculty of Economics in Subotica, University of Novi Sad, from 2012 to 2016.