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Amel Alic

@amelalic

Adaptable operations and customer-service professional with strong interpersonal skills.

Serbia
Message

What I'm looking for

I am seeking a customer-facing or operations role where I can apply my organizational skills, accuracy, and teamwork to support service delivery and continuous improvement.

I am an adaptable operations and customer-service professional with experience across retail, telecommunications, polling, and operator roles. I bring a practical, results-oriented approach grounded in accuracy, diligence, and teamwork.

My background includes roles as an operator at Mozzart d.o.o., an agent at Telekom Srbija, a salesperson at Tehnomanija, and an interviewer at the Republic Statistical Office, where I developed priority-setting, negotiation, and relationship-building skills.

I am eager to contribute my organizational effectiveness, attention to detail, and willingness to collaborate and adapt to a team that values customer service and operational reliability.

Experience

Work history, roles, and key accomplishments

Telekom Srbija logoTS

Customer Service Agent

Telekom Srbija

Served customers as an agent, resolving inquiries and providing service support while maintaining high standards of communication and problem resolution.

TE

Sales Associate

Tehnomanija

Worked as a sales associate driving product sales, advising customers on purchases, and ensuring merchandising and store presentation standards were met.

Education

Degrees, certifications, and relevant coursework

OT

OS Rifat Burdzevic Trso

Primary School Certificate, Primary Education

Completed primary education at OS Rifat Burdzevic Trso in Novi Pazar.

UP

Ugostiteljsko Turisticka skola, Novi Pazar

Secondary Vocational Diploma, Culinary Arts / Hospitality

Completed secondary vocational education with specialization in Culinary Technician at Ugostiteljsko Turisticka skola in Novi Pazar.

Tech stack

Software and tools used professionally

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Amel Alic - Customer Service Agent - Telekom Srbija | Himalayas