Amel Alic
@amelalic
Adaptable operations and customer-service professional with strong interpersonal skills.
SerbiaWhat I'm looking for
I am an adaptable operations and customer-service professional with experience across retail, telecommunications, polling, and operator roles. I bring a practical, results-oriented approach grounded in accuracy, diligence, and teamwork.
My background includes roles as an operator at Mozzart d.o.o., an agent at Telekom Srbija, a salesperson at Tehnomanija, and an interviewer at the Republic Statistical Office, where I developed priority-setting, negotiation, and relationship-building skills.
I am eager to contribute my organizational effectiveness, attention to detail, and willingness to collaborate and adapt to a team that values customer service and operational reliability.
Experience
Work history, roles, and key accomplishments
TSCustomer Service Agent
Telekom Srbija
Served customers as an agent, resolving inquiries and providing service support while maintaining high standards of communication and problem resolution.
Operator
Mozzart d.o.o.
Worked as an operator handling operational tasks and supporting daily production workflows, maintaining accuracy and collaboration with team members.
Survey Enumerator
Republički zavod za statistiku
Conducted field surveys and collected statistical data accurately for the national statistics office, ensuring data quality and adherence to survey protocols.
Sales Associate
Tehnomanija
Worked as a sales associate driving product sales, advising customers on purchases, and ensuring merchandising and store presentation standards were met.
Education
Degrees, certifications, and relevant coursework
OS Rifat Burdzevic Trso
Primary School Certificate, Primary Education
Completed primary education at OS Rifat Burdzevic Trso in Novi Pazar.
Ugostiteljsko Turisticka skola, Novi Pazar
Secondary Vocational Diploma, Culinary Arts / Hospitality
Completed secondary vocational education with specialization in Culinary Technician at Ugostiteljsko Turisticka skola in Novi Pazar.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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