Globl.Contact

Globl.Contact GmbH is a technology-driven, global business services company focused on customer centricity and improving business performance. The company emphasizes finding the right talent worldwide through data-driven research and enabling high-quality voice and data services with robust data security and optimal connectivity. A key aspect of their approach is community-driven quality assurance, which they believe fosters an exceptional quality standard in every customer interaction. Globl.Contact aims to create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights. This community focus extends internally, promoting flexibility in working hours and location, which they state leads to high employee commitment and significantly below-average sickness and fluctuation rates.

The company positions itself as the first and only fully digital service hub, leveraging smart data for social recruiting and empowering teams to work 100% remotely from anywhere in the world. This model is built on fully digitized processes and cutting-edge technology while adhering to high security standards. Globl.Contact offers services such as Customer Experience Services (Customer Care), Customer retention, growth, and acquisition (Sales & Retention Services), and Globl.Contact Tech Services. They provide their 'Work-From-Anywhere Ambassadors' with high-class technical equipment and several weeks of paid training. The company's operational excellence is driven by a learning ecosystem, process optimization using their EDGE (Engineered Design for Global Excellence) methodology, enabled operations through a scalable cloud contact center, a virtual operating model with remote-only teams, and a focus on data security. Globl.Contact is committed to continuous improvement in its processes and the personal development of every team member, guided by transparency and open communication.