Mina Markovic
@minamarkovic
I manage client success and data-driven SMS campaign performance for real estate campaigns.
SerbiaWhat I'm looking for
At Launch Control's Launch Leads division, I manage client relationships, onboarding, platform training, billing support, and performance reviews. I track KPIs and Power BI insights, analyze SMS campaign results, and turn U.S. real estate market research into actionable recommendations.
I've built customer-facing experience across technical support at Hisense, corporate account administration at Erste Bank, and high-volume guest services at Princess Cruises. My Business Psychology background helps me understand customer behavior, manage expectations, and maintain long-term client satisfaction.
Experience
Work history, roles, and key accomplishments
Success Manager → Account Manager
Launch Control
Aug 2023 - Present (3 years 1 month)
Managed daily Zoom meetings and a book of business of 40 clients, providing onboarding, platform training, upgrades, and billing support. Promoted to Account Manager within Launch Leads, managing a focused portfolio of 20 clients and leading performance review meetings.
Customer Support Agent
Hisense
Nov 2021 - Jul 2023 (1 year 8 months)
Provided phone-based technical support to UK customers, diagnosing appliance issues and guiding troubleshooting. Managed dissatisfied customers with clear, professional communication and documented cases accurately.
Corporate Accounts Registry Officer
Erste Bank
Dec 2018 - Oct 2021 (2 years 10 months)
Registered and maintained corporate client accounts, processed documentation in compliance with banking regulations, and ensured data accuracy and confidentiality.
Front Desk Officer
Princess Cruises
Nov 2014 - Oct 2018 (3 years 11 months)
Delivered front-desk and concierge services in a high-volume, international environment, handling guest complaints, reservations, and billing inquiries. Organized shore excursions and coordinated guest services across departments.
Telephone Sales Representative
DDOR Insurance
Feb 2012 - Oct 2014 (2 years 8 months)
Sold life, property, and travel insurance via phone, advised clients, and handled objections professionally. Maintained accurate customer records.
Education
Degrees, certifications, and relevant coursework
Faculty of Management (FaM)
Engineering Management (1-year program), Engineering Management
2016 - 2017
One-year program in Engineering Management from 2016 to 2017.
Faculty of Law and Business Studies “Dr. Lazar Vrkatić”
BSc, Business Psychology
2012 - 2015
BSc in Business Psychology, 180 ECTS, from 2012 to 2015.
High School “Laza Kostić”
High School Diploma, General Program
2007 - 2010
High School Diploma, General Program, from 2007 to 2010.
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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