Open to opportunities

Ana Blagojevic

@anablagojevic

Message

Detail-oriented professional specializing in business operations and data analysis.

Serbia

Message

What I'm looking for

I seek a role that fosters growth, values data-driven decisions, and emphasizes operational excellence.

I am a detail-oriented and analytical professional with strong experience in business operations support, data analysis, process improvement, and CRM systems management. My journey has equipped me with the ability to monitor and optimize operational workflows, analyze KPIs, and support cross-functional teams in dynamic environments. I am passionate about driving operational efficiency and delivering actionable business insights.

Currently, I serve as a Business Operations Support Specialist at NCR D.O.O., where I provide advanced operational support by analyzing incident trends and optimizing processes. My role involves managing engineer dispatch coordination and conducting root-cause analysis to improve service delivery. I have also contributed to enhancing customer satisfaction rates through internal initiatives aimed at increasing operational efficiency.

With a solid foundation in technical support and customer service, I have previously worked as a Technical Support Specialist and Customer Support Specialist, where I honed my skills in incident management and workflow optimization. My educational background in economics further complements my professional experience, allowing me to approach challenges with a data-driven mindset.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Support Specialist

Current

NCR D.O.O.

Dec 2024 - Present (7 months)

Provided advanced operational support by monitoring and analyzing incident trends to optimize processes and minimize downtime. Managed engineer dispatch coordination and resource allocation for complex onsite interventions, conducting root-cause analysis for recurring technical faults to improve SLA compliance and service delivery. Prepared regular analytical reports for leadership, tracking KPIs

Support Operations Process Optimization Resource Allocation Root Cause Analysis SLA KPI Tracking Salesforce

Technical Support Specialist

NCR D.O.O.

Apr 2024 - Present (1 year 3 months)

Delivered first-line support for hardware and software issues, ensuring swift case resolution within SLA guidelines. Accurately logged and updated incident records using Salesforce and internal CRM tools. Escalated major incidents appropriately and supported trend identification for continuous process improvements.

Technical Support SLA Management Salesforce CRM Systems Process Improvement

Customer Support Specialist

WOLT D.O.O.

Jan 2023 - Present (2 years 6 months)

Provided operational support to users and partners by solving delivery, payment, and logistics-related issues. Improved workflow tracking by documenting interactions and collaborating with logistics and operations teams. Contributed to enhancing customer satisfaction and process efficiency through feedback analysis.

Support Operations Customer Service Logistics Coordination Customer Satisfaction Customer Feedback Analysis Problem Solving

Sales and Department Manager

MASSIMO DUTTI

Jan 2023 - Present (2 years 6 months)

Analyzed sales and operational data to optimize product assortment and enhance department performance. Planned and executed strategies based on KPIs and consumer behavior analysis. Trained staff and organized workflow to achieve monthly operational and sales targets.

Sales Analysis KPI Analysis consumer behavior Staff Training Workflows Sales Targets

Women’s Department Manager

ZARA ITX RS D.O.O.

Jan 2021 - Present (4 years 6 months)

Developed and implemented data-driven sales initiatives. Monitored and improved store operations based on real-time performance analysis. Led inventory management aligned with operational KPIs and promotional campaigns.

Sales Initiatives Data Analysis Performance Monitoring Inventory Management KPIs Campaigns

Education

Degrees, certifications, and relevant coursework

University of Belgrade, Faculty of Economics

Unknown, Economics

Currently pursuing a degree at the University of Belgrade, Faculty of Economics. This program focuses on economic principles and their application in various business contexts.

Gymnasium 'Patrijarh Pavle'

High School Diploma, Natural Sciences and Mathematics

Completed the Natural Sciences and Mathematics Track at Gymnasium 'Patrijarh Pavle' in Belgrade. This curriculum provided a strong foundation in scientific and mathematical disciplines.

Google Online Course

Certificate, Project Management

Completed the 'Foundations of Project Management' online course provided by Google. This course covered essential project management principles and methodologies.