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Filip Lampic

@filiplampic

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Customer Experience Lead with expertise in enhancing client satisfaction.

Serbia

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a dedicated Customer Experience Lead with a strong focus on improving client satisfaction and retention. With extensive experience in managing the post-sales cycle, I take full ownership of onboarding and customer support processes. My role involves hosting webinars to introduce customers to our software and ensuring they have a seamless experience throughout their journey.

Throughout my career, I have developed a keen ability to identify pain points in the customer journey and implement effective solutions. My background in business development has allowed me to introduce processes that significantly enhance customer satisfaction. I am also skilled in organizing both virtual and in-person networking events, which foster community and engagement among our clients.

In addition to my professional experience, I have a solid educational foundation in customer consulting and account management. I am committed to continuous learning and have completed relevant courses to further enhance my skills in customer experience management.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Lead

Current

InternationalUK

Jan 2022 - Present (3 years 6 months)

Led the post-sales cycle, including onboarding and customer support, for various clients. Hosted briefing webinars to introduce customers to their roles and software, significantly improving user adoption.

Customer Support Onboarding Customer Journey Mapping Business Development Key Account Management CRM MS Office Communication

Current

Freelance Translator

Current

Sfera Studios

Jan 2017 - Present (8 years 6 months)

Provided freelance translation services for various projects. Ensured accurate and timely delivery of translated content.

Translation Project Management Communication

Customer Accounts Representative

Foundever

Jan 2017 - Present (8 years 6 months)

Supported customers through a ticketing system, resolving issues efficiently. Handled payments, raised invoices, and processed refunds.

Ticketing Systems Customer Support Payment Processing Invoicing Refunds Problem Solving Communication

Customer Service Representative

Foundever

Jan 2016 - Present (9 years 6 months)

Answered incoming calls and addressed customer queries and complaints. Provided effective solutions to ensure customer satisfaction.

Customer Service Communication Problem Solving Active Listening

Customer Consultant

Sfera Studios

Managed accounts, conducted research, and scheduled sales appointments. Provided comprehensive customer support to ensure client satisfaction.

Account Management Sales Customer Support Research Scheduling Client Relations Communication Problem Solving

Personal Assistant

LaternaMedia

Jan 2013 - Present (12 years 6 months)

Managed email correspondences and performed various administrative tasks. Provided essential support to ensure smooth office operations.

Administrative Support Office Administration Communication Time Management

Education

Degrees, certifications, and relevant coursework

IX Belgrade Gymnasium

Science and Mathematics Department, Science and Mathematics

2007 - 2011

Studied at IX Belgrade Gymnasium, focusing on the Science and Mathematics Department. Gained foundational knowledge in scientific principles and mathematical concepts.