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مبشر الشريف

@0001636

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Business management graduate skilled in market analysis and technical support.

Serbia

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What I'm looking for

I seek roles blending business analysis and technical support where I can drive measurable results, improve processes, and grow into data-driven operations or engineering positions.

I am a Business Management graduate with hands-on experience across market trading, technical support, and foundational software and data engineering. I combine analytical rigor with practical troubleshooting skills to deliver dependable operational results.

In market trading I managed $50K in capital and implemented risk-management systems that generated consistent monthly returns of 5–8%. I also have three years of direct market analysis and trading experience focused on performance optimization.

As a technical support specialist I provided remote troubleshooting, secure file operations, and software fixes, ranking #1 on my team for most resolved issues across multiple months. I am familiar with NCR POS systems, ServiceNow, and cloud-based platforms.

I bring strengths in vendor management, financial reporting, and cross-cultural communication, and I am pursuing permanent residency in Serbia. I am motivated to apply my blend of business, technical, and analytical skills to roles that value measurable impact and continuous improvement.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

NCR Voyix

Delivered advanced technical support and remote troubleshooting for NCR POS and kiosk systems, leading the team in resolved issues and ensuring data integrity during secure file operations.

Technical Support ServiceNow Networking Ticketing Systems Data Integrity Customer Support

Market Analyst / Trader

City Trader Imperium

Managed $50K trading capital and designed risk management systems that produced consistent 5–8% monthly returns through disciplined market analysis and trade optimization.

Market Analysis Risk Management Trading Financial Modeling Performance Analysis

Financial Assistant

Confidential Import Company

Managed and updated financial sheets, tracked expenses and invoices, and produced accurate financial reports to support management decision-making for a home products importer.

Financial Reporting Expense Reporting Invoicing Excel Remote Collaboration

Assistant to University Professors

University of Tripoli

Supported multiple professors by organizing academic materials, enhancing lecture content, and managing legal and administrative documentation with confidentiality and accuracy.

Academic Support Document Management Confidentiality Lecture Preparation Communication

Education

Degrees, certifications, and relevant coursework

Singidunum University

Bachelor of Business Management, Business Management

2022 -

Bachelor's in Business Management with focus on strategic planning, market analysis, and brand development; developed leadership, digital marketing, customer relations, and negotiation skills.

Singidunum University

Software & Data Engineering

2021 - 2022

Completed first year of Software & Data Engineering studying software development and languages including Python, Java, C, and Basic to build automation solutions.