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Jelena Nedeljkovic

@jelenanedeljkovic

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Experienced customer support and fraud prevention specialist focused on risk mitigation and client satisfaction.

Serbia

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What I'm looking for

I seek roles focused on fraud prevention, risk assessment, and customer support where I can apply investigative skills, improve processes, and grow professionally in a collaborative, compliant environment.

I am a customer support and fraud prevention specialist with 15 years of experience assisting clients via chat and phone, resolving issues, and maintaining high customer satisfaction. I have extensive experience as a Fraud Specialist focused on risk assessment, transaction monitoring, and fraud investigation.

I combine strong communication, problem-solving, data analysis, and attention to detail with knowledge of compliance and security protocols, and adaptability to new tools and processes. I am committed to continuous self-development and learning, including studying Norwegian, and I bring patience, empathy, and collaborative teamwork to every role.

Experience

Work history, roles, and key accomplishments

Fraud Specialist

First Beat Media

Aug 2017 - Aug 2025 (8 years)

Monitored transactions and investigated suspicious activity to prevent fraud, maintaining compliance and accuracy across cases and reducing financial risk. Conducted risk assessments and produced reports to support remediation from 2017 to 2025.

Fraud Detection Transaction Monitoring Risk Assessment Investigation Compliance Data Analysis Reporting Attention To Detail

Customer Support Specialist

First Beat Media

Aug 2011 - Aug 2017 (6 years)

Provided chat and phone support, resolving customer issues and maintaining high satisfaction across channels; supported escalation and documentation processes. Delivered consistent service from 2011 to 2017 while improving response quality and issue resolution.

Customer Support Live Chat Phone Support Email Support CRM Communication Multitasking

Research Interviewer

Ipsos

Jul 2008 - Nov 2010 (2 years 4 months)

Conducted interviews and collected data for consumer, retail, healthcare, media & technology, and social/political research projects; analyzed and entered data to support reporting and insights between 2008 and 2010.

Data Collection Data Entry Market Research Consumer Insights Analysis Reporting Attention To Detail

Bookstore Operations Assistant

Local Radio Bookstore

Sep 2005 - Oct 2006 (1 year 1 month)

Managed ordering, receiving, shipping, and billing with publishers and vendors while resolving customer inquiries and coordinating day-to-day bookstore operations from 2005 to 2006.

Inventory Management Order Processing Customer Service Billing Problem Solving

Assistant

Exit Festival

Jul 2003 - Jul 2004 (1 year)

Supported festival operations by assisting with planning and coordination of day-to-day tasks, guest services, and on-site logistics during the 2003 festival period.

event support Coordination Customer Service Logistics Teamwork Problem Solving