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Jelena Nedeljkovic

@jelenanedeljkovic

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Experienced customer support and fraud prevention specialist focused on risk mitigation and client satisfaction.

Serbia

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What I'm looking for

I seek roles focused on fraud prevention, risk assessment, and customer support where I can apply investigative skills, improve processes, and grow professionally in a collaborative, compliant environment.

I am a customer support and fraud prevention specialist with 15 years of experience assisting clients via chat and phone, resolving issues, and maintaining high customer satisfaction. I have extensive experience as a Fraud Specialist focused on risk assessment, transaction monitoring, and fraud investigation.

I combine strong communication, problem-solving, data analysis, and attention to detail with knowledge of compliance and security protocols, and adaptability to new tools and processes. I am committed to continuous self-development and learning, including studying Norwegian, and I bring patience, empathy, and collaborative teamwork to every role.