DADiarra Amadou
@diarraamadou
Detail-oriented Support Specialist with extensive international experience.
SerbiaWhat I'm looking for
I am a detail-oriented and customer-focused Support Specialist with extensive international experience across France, Belgium, Luxembourg, and Switzerland. My career has been dedicated to effectively handling customer inquiries and delivering exceptional service. I am passionate about utilizing my communication and problem-solving skills to enhance client satisfaction.
Throughout my career, I have worked with various organizations, including Inditex and ADVAZIA BANK, where I honed my skills in customer support and account management. My experience spans multiple roles, allowing me to develop a comprehensive understanding of customer needs and the importance of delivering quality service. I thrive in dynamic environments and am committed to ensuring that every client interaction is positive and productive.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
INTOUC D.o.o
Oct 2023 - Present (1 year 8 months)
Currently providing multilingual customer support for online sports betting, utilizing chat, email, and call support to assist clients.
Account Manager
Support Force Belgrade doo
Jul 2022 - Oct 2023 (1 year 3 months)
Managed online sports betting accounts and provided technical support, ensuring a high level of customer service and satisfaction.
Account Manager
ADVAZIA BANK
Jan 2022 - Jul 2022 (6 months)
Verified customer personal information against authoritative data sources while managing accounts for clients in France, Belgium, Luxembourg, and Switzerland.
Customer Support Specialist
Transcom
Jul 2021 - Nov 2021 (4 months)
Delivered customer support services for various clients, ensuring effective communication and problem resolution. Focused on maintaining high customer satisfaction levels.
Customer Support Specialist
NCR
Jul 2019 - Jul 2021 (1 year 11 months)
Managed customer support for Inditex, focusing on inquiries from clients in France, Belgium, Luxembourg, and Switzerland. Enhanced client satisfaction through effective communication.
Customer Support Specialist
Trizma
Jan 2019 - Jul 2019 (6 months)
Provided exceptional customer support for Inditex across multiple countries including France, Belgium, Luxembourg, and Switzerland. Handled inquiries effectively and ensured high levels of client satisfaction.
Education
Degrees, certifications, and relevant coursework
Douala Training Center
Computer Technician Maintenance, Computer Science
2009 - 2011
Collège du levant
Second cycle diploma, General Studies
2000 - 2007
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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