Raquel FloresRF
Open to opportunities

Raquel Flores

@raquelflores

Empathetic customer support specialist with a passion for problem-solving.

Spain
Message

What I'm looking for

I am looking for a role that values empathy and innovation, where I can contribute to enhancing user experiences and grow professionally.

As a dedicated customer support specialist, I thrive in dynamic environments where I can leverage my empathetic communication skills to assist users effectively. My experience spans across various industries, including live entertainment, mobility services, and retail, where I have honed my ability to manage customer inquiries and troubleshoot issues efficiently.

Currently, I am part of Fever Labs Inc., providing user support for a live-entertainment discovery platform. My role involves account management, app troubleshooting, and back-office tasks, utilizing tools like Zendesk for ticket management. I have also contributed to renowned companies such as FREE NOW and Booking.com, where I developed a strong foundation in customer service and problem resolution.

With a background in psychology, I bring a unique perspective to understanding user behavior and needs. I am passionate about continuous learning and improvement, always seeking to enhance the user experience through effective communication and innovative solutions.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Universidade Lusófona de Humanidades e Tecnologias logoUT

Universidade Lusófona de Humanidades e Tecnologias

Psychology Course, Psychology

2018 - 2020

Concluded the second year of a Psychology course, gaining an empathetic vision and anthropological notions. Acquired skills in behavior pattern recognition, basic programming language concepts, and fundamentals of human mind organization and socially disruptive behaviors.

Tech stack

Software and tools used professionally

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Raquel Flores - User Support Specialist - Fever Labs Inc. | Himalayas