Marketa Margaret Tkadlecova
@margarettkadlec
Experienced Customer Support Specialist with a passion for travel.
What I'm looking for
As a multilingual Customer Support Specialist, I thrive on enhancing customer experiences in the travel and hospitality sectors. My background includes handling inquiries and complaints in German, English, and Czech, allowing me to connect with a diverse clientele. I am dedicated to resolving issues efficiently and ensuring customer satisfaction, which has been reflected in my consistent achievement of over 95% customer satisfaction rates.
Throughout my career, I have worked in both remote and office-based environments, honing my skills in CRM tools like Salesforce and Freshdesk. My experience spans various roles, from providing technical support at Dyson to assisting clients with marketing campaigns at Google Ads. I take pride in my ability to communicate empathetically and collaborate effectively in multicultural teams, always striving for process improvements and optimized ticket management.
Experience
Work history, roles, and key accomplishments
Customer Support Advisor
Teleperformance (Openbank)
Jan 2025 - Mar 2025 (2 months)
Supported clients with banking and travel-related payment issues, ensuring secure, friendly, and solution-oriented communication. Focused on resolving complex inquiries while maintaining high standards of customer service.
Remote Customer Support Expert
Dyson
Sep 2024 - Dec 2024 (3 months)
Provided comprehensive product and service support, including technical guidance, to ensure customer satisfaction. Maintained high satisfaction rates through clear, patient, and effective communication.
Remote Customer Care Specialist
Limehome
Jul 2023 - May 2024 (10 months)
Handled multilingual customer requests and booking-related issues, delivering tailored solutions in hospitality and travel services. Boosted customer retention through proactive communication and efficient problem-solving.
Remote Support Specialist
Google Ads
Jul 2022 - Oct 2022 (3 months)
Assisted SMB clients with marketing campaigns and provided online support, focusing on ROI and performance improvements. Guided users through various aspects of online advertising to optimize their campaign effectiveness.
Education
Degrees, certifications, and relevant coursework
Unknown Institution
Certification, Web Design & Digital Marketing
Undertook a comprehensive program in Web Design and Digital Marketing, acquiring skills in website development and various digital marketing techniques.
Remote Program
Certification, Digital Marketing & AI
Completed a remote program focused on Digital Marketing and Artificial Intelligence, gaining insights into modern marketing strategies and AI applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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