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Marketa Margaret TkadlecovaMT
Open to opportunities

Marketa Margaret Tkadlecova

@margarettkadlec

Experienced Customer Support Specialist with a passion for travel.

Spain
Message

What I'm looking for

I am seeking a role that values customer experience and offers opportunities for growth in a supportive environment.

As a multilingual Customer Support Specialist, I thrive on enhancing customer experiences in the travel and hospitality sectors. My background includes handling inquiries and complaints in German, English, and Czech, allowing me to connect with a diverse clientele. I am dedicated to resolving issues efficiently and ensuring customer satisfaction, which has been reflected in my consistent achievement of over 95% customer satisfaction rates.

Throughout my career, I have worked in both remote and office-based environments, honing my skills in CRM tools like Salesforce and Freshdesk. My experience spans various roles, from providing technical support at Dyson to assisting clients with marketing campaigns at Google Ads. I take pride in my ability to communicate empathetically and collaborate effectively in multicultural teams, always striving for process improvements and optimized ticket management.

Experience

Work history, roles, and key accomplishments

T(

Customer Support Advisor

Teleperformance (Openbank)

Jan 2025 - Mar 2025 (2 months)

Supported clients with banking and travel-related payment issues, ensuring secure, friendly, and solution-oriented communication. Focused on resolving complex inquiries while maintaining high standards of customer service.

LI

Remote Customer Care Specialist

Limehome

Jul 2023 - May 2024 (10 months)

Handled multilingual customer requests and booking-related issues, delivering tailored solutions in hospitality and travel services. Boosted customer retention through proactive communication and efficient problem-solving.

Education

Degrees, certifications, and relevant coursework

UI

Unknown Institution

Certification, Web Design & Digital Marketing

Undertook a comprehensive program in Web Design and Digital Marketing, acquiring skills in website development and various digital marketing techniques.

RP

Remote Program

Certification, Digital Marketing & AI

Completed a remote program focused on Digital Marketing and Artificial Intelligence, gaining insights into modern marketing strategies and AI applications.

Tech stack

Software and tools used professionally

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Marketa Margaret Tkadlecova - Customer Support Advisor - Teleperformance (Openbank) | Himalayas