Vanessa Caldera Boscán

I am a customer experience professional with over 5 years of experience dedicated to improving customer satisfaction through quality management, data analysis, and process optimization. My proficiency in tools like Zendesk, Jira, and various CRM platforms has enabled me to efficiently manage high volumes of customer interactions while ensuring their satisfaction. I excel at coordinating multidisciplinary teams to achieve operational excellence and foster a culture of continuous improvement.

In my current role at Fever in Madrid, I focus on providing advisory support to enhance customer loyalty and positive reviews. My previous experience at Perfumes4u in Miami involved conducting quality audits and analyzing customer feedback, which led to the implementation of strategies that significantly improved customer satisfaction. I have a strong background in developing processes that not only meet but exceed customer expectations, driving retention rates and long-term loyalty.