Davide Garufi
@davidegarufi
Dedicated customer service specialist with a passion for helping others.
SpainWhat I'm looking for
I am a customer service specialist with nearly four years of experience in various roles, including player support and sales. My journey began in Italy, where I developed a strong foundation in customer relations and communication. I thrive in environments that challenge me and allow me to learn new skills, which has driven my success in the customer service sector.
Throughout my career, I have worked with diverse teams across multiple countries, including Spain and Portugal. My roles have ranged from managing outbound and inbound calls to providing technical support and analysis for gaming platforms. I pride myself on my ability to connect with customers and resolve their issues efficiently, ensuring a positive experience every time.
Altruism and perseverance are at the core of my professional ethos. I believe that never giving up is the key to success, and I approach every challenge with a positive attitude. I am eager to continue my career in customer service, where I can leverage my skills and experience to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Debts Collector
Fides S.P.A
May 2019 - Jul 2019 (2 months)
Collected debts from companies and freelancers, managing outbound calls and maintaining a database.
Entertainer
Baroneventi S.R.L
May 2019 - May 2019 (0 months)
Provided entertainment for children and seniors, including DJ services, sports, dancing groups, and games, along with scenography and technical support.
Booking Agent
Spotahome
Apr 2019 - May 2019 (1 month)
Managed booking processes for the Italian market through outbound and inbound calls, mediating between landlords and tenants.
Sales Agent
Lastminute.com
Mar 2019 - Apr 2019 (1 month)
Handled outbound and inbound calls for the UK market, focusing on vacation pack sales that included hotel and flight arrangements.
Player Support Agent
TransPerfect Translations SL
Jan 2018 - Mar 2019 (1 year 2 months)
Managed outbound emails and provided technical support for the Coin Master project, focusing on the Italian, Spanish, and English markets. Analyzed game logs and supported email translations.
Customer Service Specialist
Sitel
Jan 2018 - Aug 2018 (7 months)
Managed international incoming and outgoing calls for the Airbnb project, along with mailing and social media advice.
Trainee
Eagle Travel S.R.L
Apr 2013 - May 2013 (1 month)
Managed reservations at a travel agency as part of a curricular internship, gaining hands-on experience in the tourism sector.
Education
Degrees, certifications, and relevant coursework
Enrico de Nicola
High School Diploma, Tourism and Languages
2008 - 2014
Studied tourism and languages, focusing on the skills necessary for a career in the travel and hospitality industry.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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