Abel Comesaña

Act as the main point of contact between B2B clients and technicians, coordinating after-sales service requests. Log, track, and follow up on open cases until resolution, and collect client information to reduce back-and-forth.

Reviewed posts, images, and videos against platform policies, applying guidelines consistently. Contributed to a 25% reduction in sensitive-content escalations and handled borderline cases with escalation when needed.

Managed order inquiries and order processing for customers in Spanish, Portuguese, and English markets. Improved customer satisfaction by around 20% and reduced order delays by 15% through proactive coordination with logistics.

Troubleshot IT issues for B2B clients, providing clear guidance. Processed IT equipment requests across multiple language markets and improved communication to reduce back-and-forth clarifications by roughly 20%.

Cleaned and validated large datasets for a major social media project, maintaining over 98% accuracy. Detected and corrected data inconsistencies to ensure reliable project reporting.

Investigated and resolved player issues for Supercell using internal ticketing tools. Reduced average response time by about 30% while maintaining high resolution quality.

Completed a Master's in Data Analysis in 2024.

Completed vocational training in Photography and Film from 2012 to 2013.