Open to opportunities

Camila Masalias Armani

@camilamasaliasarmani

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Customer Support Specialist passionate about connecting with people and driving positive outcomes.

Spain

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What I'm looking for

Eager to contribute my skills and enthusiasm to a dynamic organization that values collaboration and growth.

As a dedicated Customer Support Specialist, I bring a proactive and organized approach to every task, thriving in dynamic environments that foster learning and collaboration. My ability to adapt quickly and acquire new knowledge efficiently allows me to contribute effectively to team success.

With experience in multilingual support and technical troubleshooting, I have honed my skills in managing reservations, addressing escalations, and ensuring high customer satisfaction. My proficiency in tools like ServiceNow, LiveChat, and SAP CMDB has equipped me to handle technical inquiries and maintain service efficiency.

Additionally, I have leadership experience as a Deputy Supervisor, where I optimized dispatch processes and conducted performance evaluations to foster team growth. My strong interpersonal communication skills and problem-solving abilities enable me to work successfully in both team environments and independently.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Free Motion Bikecenter

Jan 2024 - Present (1 year 5 months)

Managed individual and group reservations via calls, emails, and ticketing systems, providing multilingual support in English and Spanish. Ensured swift issue resolution and maintained high customer satisfaction.

Customer Support Ticketing Systems MS Office Suite BRP System Customer Satisfaction Team Collaboration

Customer Technical Support

Ubique Systems

Jan 2023 - Jan 2024 (1 year)

Provided remote support for new Microsoft employees, assisting with electronic equipment requests and resolving technical inquiries through ticket-based communication.

ServiceNow Inventory Management Communication Skills Ticketing Systems Problem Solving Customer Service Multitasking

Customer Technical Support

Astreya, Ltd.

Feb 2022 - Jan 2023 (11 months)

Provided global IT support for Google users, troubleshooting workstation setups and managing asset deployment using CMDB SAP.

IT Support Troubleshooting CMDB SAP Asset Management GUTS Ticketing System Customer Service Problem Solving

Deputy Supervisor

Gorillas Technologies GmbH

Jun 2021 - Feb 2022 (8 months)

Oversaw Rider Team operations, optimizing dispatch processes and conducting performance evaluations for junior riders to enhance team efficiency.

Team Management Dispatch Optimization Communication Skills Problem Solving Team Collaboration Organizational Skills Leadership

Education

Degrees, certifications, and relevant coursework

Google

Specialization, Digital Marketing

2023 -

Completed a specialization in Digital Marketing & E-Commerce through Coursera, gaining skills in online marketing strategies, e-commerce platforms, and digital analytics.

Centro de Psicoterapia Cognitiva & TREC

Diploma, Psychotherapy

2020 - 2021

Pursued a diploma in Acceptance and Commitment Therapy (ACT) and Mindfulness, emphasizing therapeutic techniques that promote psychological flexibility and mindfulness practices.

Universidad de Palermo

Bachelor of Arts, Psychology

2014 - 2020

Completed a Bachelor of Arts in Psychology, focusing on understanding human behavior, mental processes, and the application of psychological principles in various contexts.