Carolina User
@carolinauser2
Multilingual customer service and sales specialist with 10+ years delivering results and leading teams.
SpainWhat I'm looking for
I am a multilingual customer service and sales specialist with over 10 years' experience across tech, retail, education, and tourism, skilled at resolving complex issues, managing accounts, and driving sales in fast-paced environments.
At Telus International I reviewed multilingual content ensuring safety and compliance with 98% accuracy, and at Concentrix I manage B2B sales cycles, deliver product demos, and consistently exceed monthly targets.
I am known for exceeding KPIs, leading and training teams, improving workflows, and communicating fluently in English, Portuguese, Spanish, French, and Korean to support global customers and business goals.
Experience
Work history, roles, and key accomplishments
COManaged B2B sales cycles, delivered product demos, and consistently exceeded monthly targets while building client relationships and aligning sales strategies with marketing goals.
TIReviewed multilingual content for global platforms to ensure safety and compliance, achieving 98% accuracy and supporting workflow improvements across moderation processes.
Customer Service & Insurance Agent
Rentalcars / Booking.com
Jan 2018 - Aug 2018 (7 months)
Handled bookings and insurance queries, maintaining a 95% satisfaction rate through effective issue resolution and customer support.
Sales & Account Representative
Sellbytel
Nov 2017 - Jan 2018 (2 months)
Managed client accounts and supported online sales transactions in the fashion sector, contributing to sales targets and client retention.
SICustomer Support Advisor
Sitel
Sep 2016 - Nov 2017 (1 year 2 months)
Provided multilingual customer support and contributed to campaign success by resolving inquiries and maintaining service quality standards.
JPCustomer Service Assistant / Duty Manager
John Lewis Partnership
Mar 2007 - Jul 2016 (9 years 4 months)
Led customer service desk operations, trained staff, and managed daily duties to maintain service standards across the store.
Centre Support Assistant & Tutor
Exchange Group
May 2013 - Feb 2014 (9 months)
Coordinated assessments, delivered presentations, and managed CRM updates to support centre operations and student progress tracking.
Education
Degrees, certifications, and relevant coursework
Functional Skills
Functional Skills Level 2, Mathematics and English
Achieved Functional Skills Level 2 in Maths and English in 2013.
EEEuropean Computer Driving Licence (ECDL)
ECDL Level 2, Information Technology
Obtained ECDL Windows Office (Level 2) certification in 2013.
London College of Communication
Access in Marketing Communication, Marketing Communication
Completed an Access in Marketing Communication program at the London College of Communication in 2009.
Southwark College
BTEC, Travel & Tourism
Completed a BTEC in Travel & Tourism at Southwark College in 2005.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
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