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Carolina User

@carolinauser2

Multilingual customer service and sales specialist with 10+ years delivering results and leading teams.

Spain
Message

What I'm looking for

I seek a customer-facing role where I can use multilingual skills to resolve complex issues, drive sales, exceed KPIs, and mentor teams in a collaborative, growth-focused company.

I am a multilingual customer service and sales specialist with over 10 years' experience across tech, retail, education, and tourism, skilled at resolving complex issues, managing accounts, and driving sales in fast-paced environments.

At Telus International I reviewed multilingual content ensuring safety and compliance with 98% accuracy, and at Concentrix I manage B2B sales cycles, deliver product demos, and consistently exceed monthly targets.

I am known for exceeding KPIs, leading and training teams, improving workflows, and communicating fluently in English, Portuguese, Spanish, French, and Korean to support global customers and business goals.

Experience

Work history, roles, and key accomplishments

RB

Customer Service & Insurance Agent

Rentalcars / Booking.com

Jan 2018 - Aug 2018 (7 months)

Handled bookings and insurance queries, maintaining a 95% satisfaction rate through effective issue resolution and customer support.

Education

Degrees, certifications, and relevant coursework

FS

Functional Skills

Functional Skills Level 2, Mathematics and English

Achieved Functional Skills Level 2 in Maths and English in 2013.

European Computer Driving Licence (ECDL) logoE(

European Computer Driving Licence (ECDL)

ECDL Level 2, Information Technology

Obtained ECDL Windows Office (Level 2) certification in 2013.

LC

London College of Communication

Access in Marketing Communication, Marketing Communication

Completed an Access in Marketing Communication program at the London College of Communication in 2009.

SC

Southwark College

BTEC, Travel & Tourism

Completed a BTEC in Travel & Tourism at Southwark College in 2005.

Tech stack

Software and tools used professionally

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