Looking for a job

CAROLINE FRANCO DE ARAUJO

@carolinefranco

Message

I resolve multilingual customer and technical support issues across Europe.

Spain

Message

What I'm looking for

I'm looking to contribute my integrity, commitment, technical troubleshooting, and empathetic multilingual communication to a customer support team where I can help customers feel heard, valued, and reliably supported.

I've supported electric vehicle users across Portugal and Spain at United Call Centers, providing remote technical assistance for Atlante Energy, Allego, Spirii, Powy, Fastned, and Driveco.

I troubleshoot charging issues across multiple platforms, identify root causes, and provide clear guidance in English, Spanish, and Portuguese. I help customers, partners, and internal teams maintain reliable charging operations through accurate technical information and empathetic communication.

Previously, at Nexia Solutions SL, I managed hotel reservations, inquiries, modifications, and cancellations remotely using Sabre, Workforce, Witbooking, Mirai, Roiback, Genesys, and CRM tools.

My customer support experience also includes email, phone, and live-chat service for Mr. Green / Online Betting in Malta. I'm passionate about helping people, solving problems efficiently, and ensuring every customer feels heard and valued.

Experience

Work history, roles, and key accomplishments

Technical Support Specialist

United Call Centers

May 2025 - Jun 2026 (1 year 1 month)

Provided specialized remote technical support to electric vehicle users across six projects in Portugal and Spain, managing multiple platforms to troubleshoot charging issues and ensure service continuity.

Technical Troubleshooting Customer Support Multilingual Communication CRM Problem Solving

Education

Degrees, certifications, and relevant coursework

PUC - São Paulo

Diploma Nacional Superior, Socio-environmental Management

Completed a national higher education diploma at PUC - São Paulo in 2009, with proficiency in diverse sectors including industry, services, and socio-environmental management.