Raphael Odok
@raphaelodok
Customer support professional with 7+ years and analytics-ready skills.
NigeriaWhat I'm looking for
I’m a customer support professional with 7+ years of experience resolving complaints, processing returns, and handling high-volume phone and live chat inquiries. I focus on accuracy and speed—logging and tracking cases to support timely resolution and maintaining strong customer satisfaction.
I’m MBA-qualified with strong analytical capabilities, using Excel, Power BI, and SQL for reporting and insights. I also bring hands-on SAP HCM experience, and I’m reliable and detail-oriented, comfortable working independently in remote, fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
ShopRite
Nov 2022 - Jun 2026 (3 years 7 months)
Resolved customer complaints and processed product returns via phone and live chat while maintaining high customer satisfaction. Handled high volumes of inbound inquiries and logged/tracked cases to support timely resolution and reporting.
Online Customer Support Representative
MediaMart
Jan 2018 - Feb 2022 (4 years 1 month)
Provided phone and live chat support to resolve customer complaints and process returns. Maintained accurate interaction records and collaborated with the team to meet response time and satisfaction targets.
Education
Degrees, certifications, and relevant coursework
European Institute of Leadership and Management
Master of Business Administration, Business Administration
Earned an MBA from the European Institute of Leadership and Management. Completed graduate-level business and leadership coursework.
SMC Zurich
Bachelor of Business Administration, Business Administration
Earned a BBA from SMC Zurich. Completed undergraduate coursework in business administration.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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