I am looking for a remote role combining customer support with my love for data. I thrive where I can help users solve problems while using Excel to track metrics and clean data. I am looking for a forward-thinking team that values clear communication, reliability, and data-driven results.
Looking for a job
Stella Tegbo
@stellategbo
I am an Operations Assistant and Customer Support Specialist skilled in Advanced Excel. I blend customer communication with strong data organization.
NigeriaWhat I'm looking for
I am a versatile remote professional with 3+ years of experience blending customer support excellence with advanced Excel data analysis. I help growing companies manage customer relationships, organize administrative tasks, and clean up complex data spreadsheets to find business solutions. Fast learner, highly organized, and fully equipped for reliable remote work
Experience
Work history, roles, and key accomplishments
GL
Current
Senior Customer Support Specialist
Global Trade Logistics
Nov 2025 - Present (10 months)
Performed deep-level help desk troubleshooting and ticket resolution, reducing vendor wait times. Implemented a first-contact resolution framework, improving customer satisfaction by 18%.
SO
Customer Support & Operations Specialist
SOUTHCITY
Feb 2025 - Jul 2026 (1 year 5 months)
Managed high-volume client inquiries via email and chat, maintaining a 95%+ satisfaction rating. Utilized Microsoft Excel and Google Sheets to track customer support metrics, organize daily data entry, and analyze user complaint trends. Collaborated with operational teams to streamline database records and resolve recurring account issues for international clients smoothly.
AS
Customer Service & Help Desk Associate
Apex Retail Solutions
May 2025 - Nov 2025 (6 months)
Pioneered a canned-response messaging strategy that cut email reply times by 35%. Saved 22% of at-risk customer accounts from cancellation through proactive problem-solving.
EN
Customer Support Representative
E-Commerce Vendor Network
Jan 2024 - May 2025 (1 year 4 months)
Maintained a 96% customer satisfaction rating across 2,000+ chat interactions. Resolved vendor payout disputes, recovering $8,500 in delayed transactions.
Education
Degrees, certifications, and relevant coursework
NT
National Institute of Information Technology
Degree, General Studies
Pursued a degree in General Studies at the National Institute of Information Technology.
NATIONAL INSTITUTE OF INFORMATION AND TECHNOLOGY
CertIficate, Data Analysis
2025 - 2026
Grade: 3.0
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
Microsoft Excel (Logical Functions)Customer SupportData AnalysisData EntryVirtual AssistantCommunication SkillsProblem SolvingOperationsCustomer ServiceHelp Desk SupportEnquiry ResolutionConflict ResolutionTicket ResolutionCRMHubSpotFreshdeskZendeskDialpadTelegramExcelGoogle SheetsGoogle WorkspaceSlackSupplier Relationship ManagementVendor RegistrationsReporting IntegrityDocumentationData QualityData AuditingCustomer RetentionLive ChatEmail SupportWhatsAppPort
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